Telvida Communications Services Jobs for Solution Engineers

At Telvida, we recognise that one of the biggest
challenge in IP Telephony and Unified Communications is getting things
to work – efficiently and effortlessly. We are a modern
telecommunications business, specialising in Unified Communications
installation and support.

Job Title:  Solution Engineer
Locations: Lagos, Abuja, Port Harcourt

Responsibilities

  • Develop technical documents such as product specifications, Visio diagrams, etc
  • Provide day-to-day support, proactive maintenance and perform independent complex system troubleshooting
  • Participate in implementation and deployment projects, from
    inception to delivery, including requirements gathering, consulting,
    workshops, integration and production launch assistance.
  • Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
  • Design and carry out performance tests on customer queries, analyze
    the results, and make recommendations for query and hardware changes.
  • Work closely with clients to integrate ITA products with customer
    software by understanding clients’ business requirements and
    recommending solutions to achieve the desired results.
  • Participate in the identification and development of tools and
    scripts to more efficiently resolve client issues, and to facilitate
    analysis of customer data.

Requirements and Qualifications

  • A good university degree in computer science, Information systems,
    Electrical engineering or a related technical discipline with a minimum
    of 1-2 years in IT/ Networking or a related technology-based industry
  • Candidate will possess a broad technical knowledge of analog,
    digital and VoIP voice services; IP networking; and data service
    provision
  • In-depth knowledge and understanding of networking technologies, design principles and practical application
  • Familiarity with IP Convergence including the design and
    implementation of IP telephony(IPT)/Voice over IP (VoIP) solutions is an
    added advantage
  • Familiarity with installation and maintenance of Video Conferencing,
    Unified Communication and Collaboration solutions will be an added
    advantage
  • Cisco certifications such as CCNA and/or CCDA will be an added advantage
  • Candidate must possess Strong technical and analytical, problem solving and Interpersonal skills.
  • Excellent skills in teamwork, leadership and communication
  • Professional self-starter, high level of motivation, customer empathy and ethics
  • Strong analytical and reasoning abilities
  • Ability to collect and analyze data, draws conclusions, and make actionable recommendations.
  • Candidate must be result-oriented
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How to Apply
Applicants should send their cover letter and CVs to: careers@ng.telvida.com Subject should be the position with the location in bracket e.g. SOLUTION ENGINEER (PORT-HARCOURT)

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