Jobs

Call Agent Supervisor Job Vacancy at Lorache Consulting

Sep 2, 2016, 11:22 AM

Lorache Consulting - Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Call Agent Supervisor
Location: Lagos
Function/Domain: Call Service/ Customer Relations
Reporting To: HOD Customer Service
Job Roles

To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents.
To monitor performance report of teams.
Responsible for team motivation and create team synergy for enhanced KPI performance.
Maintain records of QA reports history of official of officials and share them with supervisors /HOD.
Prepare monthly performance for management review and action.
Audit processes for identifying process gap and provide input for process efficiency.
Conduct root cause and training needs analysis for various process.

Essential Attribution:

Customer focus, Result Oriented, Leadership quality, Energetic and Assertive, Knowledge of AVAYA and recording structure, Proficient with Excel, Word, PowerPoint and Team player.

Desired Attributes: Relevant Industry Experience, should have planning and organizing skills. Good interpersonal skills

Requirements

Qualification: Graduate / Post graduate.
Desired Experience: 3/5 Years

How to Apply
Interested and qualified candidates should send their application letters and CV's to: [email protected]

Application Deadline 15th September, 2016.

Lagos State

Lagos State job vacancies in Nigeria, Call Center job vacancies in Nigeria