12 Sep 2016
Call Agent Supervisor Job Vacancy at Lorache Consulting
Job Title: Call Agent Supervisor
Function/Domain: Call Service/ Customer Relations
Reporting To: HOD Customer Service
- To monitor transaction quality of CSD,(Outbound/Inbound/Backend/Frontend)agents.
- To monitor performance report of teams.
- Responsible for team motivation and create team synergy for enhanced KPI performance.
- Maintain records of QA reports history of official of officials and share them with supervisors /HOD.
- Prepare monthly performance for management review and action.
- Audit processes for identifying process gap and provide input for process efficiency.
- Conduct root cause and training needs analysis for various process.
- Customer focus, Result Oriented, Leadership quality, Energetic and Assertive, Knowledge of AVAYA and recording structure, Proficient with Excel, Word, PowerPoint and Team player.
- Qualification: Graduate / Post graduate.
- Desired Experience: 3/5 Years
How to Apply
Interested and qualified candidates should send their application letters and CV's to: firstname.lastname@example.org
Application Deadline 15th September, 2016.
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