Graduate Call Agents recruitment at Lorache Consulting

Lorache Consulting – Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Call Agents (Outbound & Inbound)
Location:
Lagos
Reporting to: Supervisor (Call Center)
Job Roles

  • Handle customers complaint, request and queries via inbound calls.
  • Ensure relevant communication, data and record are updated and recorded accordingly.
  • Identify and escalate situation requiring urgent attention to appropriate department.
  • Build customer interest in product and services for all queries being attended to.
  • Ensure that calls are answered within defined threshold of 20seconds.
  • Will be responsible for calling customers who are overdue on payments on their accounts.
  • Make calls to customers who have previously indicated a need for help with technical problems.
  • Prepare daily activities report and share with TL/ Supervisor and HOD.

Function/Domain:

  • Customer Service/ Customer interaction group.

Requirements
Essential Attribute:

  • Computer Knowledge, Internet and Tech Savvy, Customer queries
    resolving skills, Sales Acumen, Customer focus, Excel Knowledge is a
    must, Languages (Hausa, Igbo, Yoruba and English)

Desired Attribute:

  • Relevant industry experience Preferred.

Qualification and Desired Experience:

  • Candidate should possess Graduate / Post Graduate qualification.
  • Must have  1-3 Years


How to Apply

Interested and qualified candidates should send their Applications and CV’s to: jobs@lorachegroup.com

Application Deadline  15th September, 2016.

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