New Job Opening at Cummins Inc.

Cummins Inc. – A global power leader, is a corporation of complementary
business units that design, manufacture, distribute and service diesel
and natural gas engines and related technologies, including fuel
systems, controls, air handling, filtration, emission solutions and
electrical power generation
systems. Headquartered in Columbus, Indiana,
(USA) Cummins currently employs approximately 48,000 people worldwide
and serves customers in approximately 190 countries and territories
through a network of approximately 600 company-owned and independent
distributor locations and approximately 6,800 dealer locations. Cummins
earned $1.48 billion on sales of $17.3 billion in 2013.

Cummins Inc. is recruiting to fill the vacant position below:


Job Title: QuickServe Champion
Location:
Lagos, Nigeria
Job Descriptions

  • Serve as key customer contact to promote quality customer service and increase business within the branch location.
  • Assesses customers needs, gathers pertinent information, and
    opens work orders; provides quotes, develops claims, prepares repair
    plans, schedules work, and provides status updated to customers on
    repair work in the shop;.
  • Develops positive relationships with key customers; resolves
    customer concerns regarding Cummins? or distributor warranties; explain
    charges to customers.
  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
  • Develops diagnostic plans, quotes and repair plans by
    determining the length of repair based on parts and labor availability;
    reviews diagnostic plans, quotes and repair plans with the Service
    Supervisor prior to customer contact; works with the Service Supervisor
    to schedule shop job assignments.

Qualifications
Skills:

  • COS – Have very little knowledge of the understanding and use of
    continuous improvement through the lens of the COS ten practices.
  • Facilitating Internal Relationships and Consensus – Basic
    ability to pull a broad mix of people and related skill bases together
    for a common purpose and goal. It will often involve ability to
    influence because people on your team will very rarely report directly
    to you as a leader. Group dynamic techniques to have an individual or
    group work through a challenging issue, probe for issues/concerns and
    drive to consensus.
  • Manage Customer Relationship – Basic understanding of techniques
    and tools to enhance productivity (i.e. schedules, appointments, call
    plans, etc). Has a basic understanding of attitudes and behaviors to
    establish relationships and build trust. Understands the need to and
    responds with the appropriate time frame to customer needs. Identifies
    decision makers and those influential in the decision process and
    effectively communicates with them. In managing this relationship,
    displays core values (e.g. empathy, etc.) and is able to adequately
    interrogate matter to identify root concerns.
  • Innovate – Some knowledge or awareness of innovation. Approaches
    problems with curiosity and open mindedness. Generates new ideas within
    area of responsibility. Contributes own perspective in collaborative
    innovation efforts.
  • Analyze Issues – Some knowledge or awareness of how to analyze
    issues. Demonstrates basic analysis of issues and some application of
    logic and problem solving skills. Identifies the connection between
    different issues and problems.
  • Tolerance of Ambiguity – Can decide and act without having all
    the details of a situation. Tolerates uncertainty. Can comfortably
    assess the risk of uncertainty. Acts resourcefully when dealing with
    ambiguous situations. Shows some evidence of the skill being performed.
    Can demonstrate a basic knowledge of the skill.
  • Develops Systems and Processes – Some knowledge or awareness of
    how to develop systems and processes. Limited application of systems and
    processes to improve and complete work. Documents simple work processes
    and procedures.
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Education, Licenses, Certifications:

  • College, university, or equivalent degree in field appropriate for the function required.

Experience:

  • Minimal relevant work experience required.
  • Train and develop Service Advisors, Service Writers, and Shop
    Foremen in the skills, knowledge, attitude and effort required to
    consistently execute the Quickserve process well.
  • Ensure that the quantity and ratio of Service Admin staff to
    Service technicians at each branch is appropriate for optimum process
    performance, and work with Distributor senior leaders to correct related
    issues
  • Ensure Senior Distributor Leaders understand basic elements of
    the Quickserve process and resource dependencies. Keep leadership
    apprised of performance, issues, and needs.

How to Apply
Interested and qualified candidates should:
Click here to apply

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