Operations Manager Job at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century, Hilton
has offered business and leisure travelers the finest in
accommodations, service, amenities and
value. Hilton is dedicated to
continuing its tradition of providing exceptional guest experiences
across its global brands. Our vision to fill the earth with the light
and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing
Team Members are at the heart of it all!

Job Title: Operations Manager

Location: Curio Lagos Airport, Gate Side One Road, Ikeja, Lagos
Job Description

An Operations Manager is responsible for the effective operational
management of the hotel so Heads of Department achieve and exceed their
revenue and Guest satisfaction targets.

What will I be doing?
As Operations Manager, you will be responsible to ensure together
with your team that the departments deliver the best possible
performance in terms of top & bottom line by utilizing all areas of
the hotel to meet and exceed set targets.  You should focus on
continuously improving guest satisfaction to long term, to ensure
increased loyalty.
Specifically, you will be responsible for performing
the following tasks to the highest standards:

  • Work in conjunction with the General Manager / Area General Manager
    to actively manage key property issues (including capital projects;
    customer service; refurbishment)
  • Ensure that the teams and leaders in the departments are being
    developed to grow and progress within our company. Maintaining and
    driving a high team engagement is key
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational
    departments and results are analysed regularly to highlight problem
    areas and take appropriate action.
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
RELATED:  Recent Job Opportunities at Peoplesource Consulting
Job Requirements

What are we looking for?
An Operations Manager serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To
successfully fill this role, you must possesss the following
qualifications, attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role

How to Apply
Interested and qualified candidates should Click Here to Apply

Be the first to comment

Leave a Reply

Your email address will not be published.


*