Customer Service Engineer Job at Expertflow, Lagos

Expertflow – Since 2007, our mission is to
deliver and maintain turn-key callcenters and voice portal
infrastructure software in the Middle East and Africa to local
Enterprise clients, such as banks, service providers and utility
companies.

We have been awarded the Cisco Customer Collaboration partner of 2014 for the entire Europe, Middle East, Africa and Russia.
We currently have offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya.

Job Title: Customer Service Engineer
Job description

For
this position in Lagos/ Nigeria, we’re looking for a computer science
graduate with at least 2-3 years experience. You will be in daily
contact with our clients and work together with our partners and our
international teams to implement customer care software solutions to
enterprise clients in West Africa. 
Some of your responsibilities
include:

  • Communicate with customers in West Africa to elicit technical solutions from business requirements
  • Develop SW integrations between our client’s IT systems solutions and Cisco Unified Communications
  • Design IVR back office integrations and develop customer voice portals.
  • Analyze and resolve incidents
  • Management of Contact center projects

You
will report to the Managing Director for West Africa. This job might
require business travels across Africa for client projects, or to Europe
or the Middle East for training

This job is a good mix
between individual and team work. You will work on a daily basis with
our support and development teams in Pakistan, Morocco and Nairobi. On
the other hand you’re directly interacting with a broad spectrum of
clients in the banking, service provider and government sectors. You’ll
be learning a vast wealth of technologies, starting with Cisco customer
collaboration solutions, leading to contact center software and our own
software tools.  
About you:

  • Graduate of computer science or telecommunications with programming background.
  • Fluent in English, spoken and written. Other languages, in particular French or Spanish are a plus.
  • Strong analytical mind and good debugging skills.
  • Quick learner and self initiated.
  • A team player with strong autonomy.
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How to Apply
Interested and qualified candidates should Click Here to Apply

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