- Communicate with customers in West Africa to elicit technical solutions from business requirements
- Develop SW integrations between our client’s IT systems solutions and Cisco Unified Communications
- Design IVR back office integrations and develop customer voice portals.
- Analyze and resolve incidents
- Management of Contact center projects
This job is a good mix between individual and team work. You will work on a daily basis with our support and development teams in Pakistan, Morocco and Nairobi. On the other hand you’re directly interacting with a broad spectrum of clients in the banking, service provider and government sectors. You’ll be learning a vast wealth of technologies, starting with Cisco customer collaboration solutions, leading to contact center software and our own software tools.
About you:
- Graduate of computer science or telecommunications with programming background.
- Fluent in English, spoken and written. Other languages, in particular French or Spanish are a plus.
- Strong analytical mind and good debugging skills.
- Quick learner and self initiated.
- A team player with strong autonomy.