Kimberly-Clark and its well-known global brands are an indispensable
part of life for people in more than 150 countries. Every day, 1.3
billion people – nearly a quarter of the world’s population – trust K-C
brands and the solutions they provide to enhance their health, hygiene,
With brands such as Kleenex, Scott, Huggies, Pull-Ups,
Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in
more than 80 countries. With a 135-year history of innovation, we
believe in recruiting the best people and putting them in the right jobs
so that they can do their best work. If original thinking and a passion
to win inspire you, come Unleash Your Power at Kimberly-Clark.
Kimberly-Clark is recruiting to fill the job position below:
Job Title: Customer Service Representative
- Timely and accurate capture of orders in their various formats,
process them and manage any subsequent changes. Manage the total
process and look to ensure ‘on time’ and ‘in full’ deliveries.
- Maintain and strengthen a network within the business across
depts., AR, deployment, supply optimisers, logistics and the business
team. Break down the ‘silo’ mentality.
- Demonstrate full understanding of supply chain processes and procedures.
- Receive queries relating to the Order to delivery process and
manage to prompt resolution liaising with all necessary parties.
Maintain log of these ,ensure customers are kept informed of any query
and also ensure query turnaround time KPI is met.
- Ensure you take accountability of any issue and drive through root cause analysis, so as to avoid reoccurrence in the future.
- Take accountability for the total ‘end to end’ process, you are
the dedicated person responsible for all the Customer service needs of
the customer and therefore accountable for driving through service
- Implementation and facilitation of Holiday plans.
- EDI order management –including review of blocked and incomplete orders ensuring that orders are not unduly delayed.
- Ensure that advance notification procedures are proactively
followed, in order to ensure internal and external customers are kept
informed of any stock shortages and availability dates are updated.
- Develop and strengthen your working relationships with your
internal /external customers to clearly understand their needs to ensure
we deliver ‘value added’ service to our customer., whilst minimising
cost s to the business.
- Meet and exceed personal KPI’s as well as focussing to increase team effectiveness and team KPI’s.
- Continue to build product knowledge.
- Support total team during busy periods and holidays/absence.
- Support any other duties as reasonably requested by team leader.
- Follow business and internal control procedures.
- Maintain all relevant monitoring systems with valid information.
- Manage your GPM tool and your own personal development.
- Manage the requests for collection/returns of good stock product process through to resolution.
- The compilation and publishing of various key reports as required by the business and customers.
- Anticipate potential escalations prior to them becoming business critical.
- Develop knowledge and actively support LEAN initiatives, take
accountability for identifying ‘non value’ added tasks and driving
through improvements, so as to create white space.
- Educated to Matric level.
- At least 2 years experience in a customer service contact role, preferably in a FMCG environment .
- Experience of dealing with challenging customers and handling difficult conversations is essential.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 7th November, 2016.