Graduate Jobs at Citibank Nigeria, October 6th 2016

Citibank Nigeria Limited, the leading global financial services company,
provides consumers, corporations, governments and institutions with
a broad range of financial products and services.

Citibank is recruiting to fill the following graduate job positions below:

Job Title: Transaction SVS Representative 4
Job ID: 16062229
Location: Nigeria
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Purpose

  • Trade customers require constant updates on their transactions.
    They also wish to be promptly advised of changing regulations and its
    impact on their business.
  • Trade transaction service representative is to ensure regular
    feedbacks is provided to trade customers, attend promptly to their
    inquiries and complaints and provide periodic reports of their
    outstanding trade transactions such as letters of credit, bills for
    collections and invisibles.

Key Responsibilities
Following are key responsibilities of Trade Transaction SVs. Representative:

  • Maintain regular proactive calls with managed clients for Nigeria Trade Operations.
  • Manage day-to-day senior client contact and handling of client
    issues with proactive follow up with the respective Operations; Sales;
    Product Management teams.
  • Maintain day-to-day supervision and measurement of processing
    performed by TCS in relation to the end-to-end processing of
    transactions for Trade clients.
  • Place a high emphasis on controls.
  • Maintain active engagement with Product, Sales and Coverage
    partners in relation to new customer requirements for increased revenue
    generation.
  • Improve overall relations with our client base providing clients
    with one to one support tailored to their specific business and
    requirements thus facilitating improved feedback on client reviews and
    surveys.
  • Liaise with EMEA Trade where applicable to provide our clients
    with a “best in class” service through streamlined operations delivery,
    innovative client solutions, clear, concise and timely  responses to
    queries, Trade related issues and timely escalation of any issues to
    Operations managers.
  • Provide awareness to all managed clients of tools available to them to facilitate Trade transactions.
  • Handling escalations – escalate customer feedback, processing delays and errors appropriately.
  • Maintain structured reporting of all inquiries and investigations handled for all managed clients on the Tracking Systems.
  • Root cause analysis to be performed on all inquiries and
    investigations for managed clients to determine how we can further
    reduce the number of routine queries via automation and process
    enhancements.
  • Develop and review metrics, and monitor mechanisms to fully gauge the health of managed clients.
  • Review need for and implement Structured Standardised MIS and
    Scorecard reporting for distribution to managed clients for Nigeria
    Trade Operations.  
  • Implementation of Quarterly Client Service Reviews with focus on individual client scorecards.
  • Monitoring of Service Levels for all managed clients to ensure
    Service Level Agreements are adhered to and client expectations are
    exceeded.
  • New Client on-boarding and management.  Work in partnership with Sales; Product and Technical Partners.
  • Maintain pristine controls for all aspects of the TSP function to ensure effective risk management.
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Qualifications
Knowledge:

  • First University degree from a good-rated school preferred.
  • 1-2 years Trade Finance experience within a banking environment would be preferable.
  • 2-5 years experience in a customer service type role in Trade Ops is essential.

Skills:

  • Good Macro knowledge of trade flows would be desirable.
  • Fluent in English language (written and verbal).
  • Excellent communication skills (written and verbal) at all organisational levels.
  • Excellent working knowledge of MS Office.
  • Proficient in the use of computer applications and packages.

Core Competencies:

  • Ability to prioritise and organise own workload.
  • Excellent decision making skills.
  • Excellent customer service skills – ability to empathise with customers.
  • Execution ability.
  • Ability to work well within team environment displaying willingness to help colleagues when required.
  • Exceptional candidates who do not meet these criteria may be
    considered for the role provided they have the necessary skills and
    experience.

Job Title: Transaction Svs. Sr Supervisor
Job ID: 16062218
Location: Nigeria
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Purpose

  • Foreign exchange purchase and utilization is highly regulated in
    Nigeria  by the Central Bank. There are mandatory regulatory reporting
    (daily, monthly, etc.) requirements. There are also periodic and ad hoc
    examinations and review by the CBN and other regulatory agencies. 
  • Transaction SVs. Sr. Supervisor is responsible for Regulatory
    reporting, coordination of monthly and surprise proofs, monitoring and
    supervision of MCA, oversight of the outsource service providers (TCS)
    and tracking of transit accounts such as Nostros, Sundries and Deferred
    accounts.
  • His/her primary focus is to ensure accurate and timely rendition
    of various regulatory reports, prepare the unit for regulatory
    examinations and ensure effective oversight of the outsourced service
    provider (TCS).

Key Responsibilities
The following are the specific tasks and responsibilities of the Transaction Svs. Sr. Supervisor:

  • Review transactional documentation for various Trade products
    and processes to ensure full compliance with applicable regulatory
    guidelines, laws of Nigeria and/or the United States of America,
    Citigroup corporate policy, local procedures and international
    conventions.
  • Ensure that updates of transaction details on business
    applications for various Trade products and processes by processors,
    supervisors and unit heads comply with Citigroup corporate policy and
    local procedures. Ensure that such updates are done accurately and
    promptly.
  • Ensure that information provided to regulators, independent
    control, external auditors, Citigroup auditors, customers, business
    units and operations management is accurate and adequately
    representative of the degree of compliance with applicable requirements.
  • Ensure proofing of internal accounts to departmental records as
    and at when due. Ensure that all proof exceptions are corrected and root
    causes fixed.
  • Manage and coordinate the activities of the off-shoring unit by
    ensuring that they deliver in line with the approved procedures and
    Statements Of Works  (SOW).
  • Ensure effective working relationship between the offshore processing unit and the branch.
  • Ensure that  institutional policy/local regulatory changes is communicated to the Outsource Service Provider in a timely manner.
  • Provide leadership, vision and strategic direction for the
    department as a whole, with guidance on interpretation on all applicable
    policies.
  • Drive continuous improvement in customer and employee
    satisfaction through various initiatives. Contribute to the growth and
    sustainability of the business portfolio.
  • Ensure strategic deployment of human and other resources to achieve corporate goals.
  • Maintain good rapport with representatives of customers and
    regulators and provide leadership in resolution of any issues that can
    potentially adversely impact the relationships of these parties with the
    bank.
  • Plan and co-ordinate MCA for various Trade products and
    processes as and at when due. Ensure that all MCA exceptions are
    corrected and root causes fixed. Ensure that satisfactory MCA and IA
    ratings are achieved for various Trade products and processes. Ensure
    that CBN, NDIC and any regulatory audits are satisfactory for various
    Trade products/processes.
  • Ensure that all accruals, amortisations, charges and fees are
    accurately computed as and at when due and that appropriate accounting
    entries are accurately passed as and at when due.
  • Provide guidance and training for processors, supervisors and
    unit heads. Ensure appraisals, job descriptions, development summaries
    and goals are prepared for processors, supervisors and unit heads as and
    at when due. Proactively enable processors and staff to acquire and
    develop the necessary skills for their career development and growth.
    Ensure that human and other resource requirements for efficient and
    smooth running of Trade Operations are provided within budget limits.
  • Review and update local procedures, DCFCs, MCA checklists and
    designations as and at when due for compliance with applicable
    regulatory guidelines, laws of Nigeria and/or the United States of
    America, Citigroup corporate policy, local procedures and international
    conventions.
  • Provide input to the development of Trade product programmes.
    Support the business units on all Trade business development projects.
  • Ensure optimum operational efficiency of the various Trade
    products/processes. Monitor all processes for optimum performance and
    initiate/participate in process improvement steps where necessary.
    Review service delivery standards in line with customer and business
    requirements.
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Business Relationships
Internal: 

  • Highly frequent contact with the SCOO, Relationship Management,
    Legal, Financial Control, FICC, TTS Product, Treasury Operations, Ops
    Control Unit and Cash Management Ops. Moderate contact with various
    branches.

External:

  • Highly frequent contact with Central Bank of Nigeria,  Nigerian Customs Service,  Tata Consultancy Services (TCS) and customers.

Education

  • Associate’s Degree/College Diploma

How to Apply
Interested and qualified candidate should:
Click here to apply

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