Job at Ericsson for a Managed Services Operations Assurance Head

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks.
Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Ericsson is recruiting to fill the job position of:


Job Title: Managed Services Operations Assurance Head
Req ID: 143160
Location: Lagos
Job Summary

• This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
• This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
• This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.

• Daily Customer Complaints.
• System Administration.
• Customer Handling.
• H/W maintenance Preventive maintenance.
• End to end issue handling and coordination with GSC.

• ECW/EWP Experience.
• F5/VMware/VSphere.
• Ericsson Charging System Knowledge.
• Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
• Unix/Linux Knowledge.
• Java/shell scripting.
• Knowledge of Oracle/PL/SQL.

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication Skills
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise and Technology
• Knowledge sharing
• Problem Solving and strategic thinking
• Ericsson Knowledge

• Minimum 5 to 10 years of IT/Telecom experience.
• B.Tech/B.E/MCA.

• Problem solving and trouble shooting skills
• Good communication skills
• Cost Awareness