VoguePay recruitment for a Graduate Customer Support Officer

VoguePay.com, as the leading online payment processor whose vision is to offer buyers and sellers a secure and easy-to-use means of transacting business online. We hereby require application from suitably qualified candidate to fill the vacant position of:


Job Title: SPC Customer Support Officer
Location: Lagos
Job Description
Includes and not limited to the followings:

• Provide first level support for Sms Portal Creator clients.
• Must be effectively manage different communication channels
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Recommend and implement updates and upgrade options for S Portals
• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Research, prioritize and resolve customer issues in timely and accurate fashion
• Maintain documentation of customer inquiries and responses for future reference.

• Sound knowledge of HTML, CSS , Java-script and PHP,MYSQL.
• Ability to work on/with Joomla CMS.
• Good communication skills
• Must be learn able and teachable.
• Must have Customer Relation skills and customer satisfaction orientation.
• Must be creative and initiative.
• Possess minimum of B.Sc / HND
• Must not be more than 28 years of age.
• Excellent IT/software/technical skills.
• Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
• Must be able to work under pressure.
• Must be able to work with or without supervision.