Customer Service Jobs in Abuja at Discovery Cycle Professionals (DCP)

Discovery Cycle Professionals (DCP) is a global network of experienced academics and consultants
committed to providing world-class knowledge-based services locally and
globally. DCP, headquartered in Abuja, Nigeria has diverse experiences
across numerous fields.
Through our unique “DCP Ecosystem”, we have
developed a wide range of multi-disciplinary professional services
covering both private and public sectors of the economy.

Discovery Cycle Professionals (DCP) is recruiting to fill the job position below:

Job Title: Customer Service Executive
Location:
Abuja
Position Start Date: Immediately
Reports to: Head sales and marketing
Role Responsibility

  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
  • Use automated information systems to analyze the customer’s situation.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Thoroughly and efficiently gather customer information, access
    and fulfill customer needs, educate the customer where applicable to
    prevent the need for future contacts and document interactions through
    contact tracking.
  • Troubleshoot customer issues over the phone.

Social Media:

  • Updates Facebook and Twitter Accounts.
  • Responds to posts or comments to bring value to user’s interactions with the company.
  • Posts updates, news and announcements in a timely manner using appropriate content.
  • Completes other social media projects as assigned.

Digital Media:

  • Takes pictures and videos of training events /customer’s events
    to be developed into content for the company’s website, Facebook and
    Twitter pages.

Research:

  • Regularly observes the online activity of model organizations researches and reports on “social media best practices”.

Qualifications

  • BSc in any Social Science/Business related discipline.
  • 2 years in progressively responsible for customer relations roles.
  • Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.
  • Excellent record keeping and documentation skills are required.
  • Written and spoken fluency in English is required.
  • Good communication and interpersonal skills is required.
  • Prior experience in an ICT-based environment is highly desirable.
  • Problem solving, stress management and time management skills are required.
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Eligibility:

  • Candidates should maintain a positive attitude under pressure,
    exhibit a strong work ethics, and enjoy working with a wide range of
    personalities.
  • Most importantly, the candidate should be flexible and willing to take on multiple tasks in a startup environment.
  • This position will benefit someone who is interested in Marketing and Ecommerce.

Personal Attributes:

  • Strong interpersonal skills, ability to communicate effectively.
  • Strong problem solving and creative skills and the ability to
    exercise sound judgment and make decisions based on accurate and timely
    analyses.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.

How to Apply
Interested and qualified candidates MUST submit the following documents;
A current resume or curriculum vitae (CV) listing all previous job
responsibilities and a cover letter to: careers@dcp.com.ng

Note

  • Please reference the Job title and location on the Cover letter and Resume /CV.
  • Only short-listed candidates will be contacted.

Application Deadline  29th November, 2016.

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