MTN Job for a Manager, MTN on Demand

MTN is the largest provider of mobile network access and ICT solutions in Nigeria, with over 57 million subscribers and more than $16 billion invested so far in the economy, connecting whole communities with each other and with the rest of the world.
Since our entry into the market in 2001, MTN has become an intrinsic part of Nigerian social and economic life, offering a wide range of products and services which act as a catalyst for fiscal and human development.



Job Title: Manager MTN on Demand
Job Description
• To Manage Bank partnerships for the MTN on Demand service.
• To co-ordinate all internal activities to ensure effective operation of the service. This includes coordinating all marketing activities to grow the service.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Develop partnerships report on agreed outputs as required.
• Gain a deep appreciation of all products and services
• Carry out and use research to accomplish business objectives
• Develop advertising/communication concepts in support of the service.
• Manage CLM and BTL activities for the service
• Manage advertising/promotions/events from concepts stage (agency briefing–script-storyboard development) to execution (production-flighting)
• Develop and manage partnerships with Bank partners and Aggregators to drive speedy implementation of the service roadmap.
• Develop and manage the service evolution/roadmap
• Develop KPIs to track the performance of the service
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.
• Nurture in house relationships with key stake holders to ensure smooth running of account management process
• Work with internal stakeholders to drive service delivery and availability.

Job Condition
• Normal MTNN working conditions
• May be required to work extended hours
• Frequent national travel

Experience & Training
• A first degree in related discipline
• Fluent in English
• MBA will be an added advantage
• Minimum of 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Financial Services (Preferable e-Business Department)
• Project Management
• Payment Card Industry Standards
• Relationship Management
• Negotiation Skills

Minimum Qualification 

• HND