Citibank recruitment for Graduate Application Support Analysts in Nigeria

Citibank Nigeria Limited, the leading global financial services company,
provides consumers, corporations, governments and institutions with a
broad range of financial products and services.

Citibank is recruiting to fill the position below:

Job Title: Application Support Analyst
Job ID: 16059344
Location: Nigeria
Key Responsibilities

  • To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
  • Providing application functionality expertise to TTS Technology
    and Business units. Understanding technology industry trends, how they
    impact our future solutions and provide strategic direction for TTS
    Technology and Business community.
  • Provide regular feedback in the form of MIS to TTS Technology
    and Business units on performance of application delivery and
    implementations.
  • Manage the TTS Technology controls and compliance process as applicable to the application support function.
  • Business requirements elicitation on projects of all sizes, involving
  • Stakeholder analysis and effective engagement with stakeholders at all levels
  • Facilitation of workshops and meetings
  • Problem analysis
  • Process mapping
  • Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
  • Maintenance of a requirements traceability matrix.
  • Contribution towards the design and procurement of IT and business solutions, through
  • Close working with local and regional technical teams as well as
    suppliers to ensure business requirements are met by technical
    solutions
  • Production of Requests for Proposals and similar documents
  • Evaluation of third-party solutions
  • Providing project management support to business managers who are responsible for delivering larger projects.
  • Support of business staff, at all points of the project
    lifecycle, who will sometimes be working in the role of business analyst
    or project manager on smaller projects.
  • Managing production support for local and regional application including the Core Banking application
  • Managing changes in local application including functionality
    changes and bug fixes, working with regional support teams to manage
    changes on regional applications.
  • Supporting the business process automation and lean engineering effort of the business.
  • Design and mapping of new and changed business processes
  • Design of new and changed business roles, information flows, business documentation, and training, as required.
  • Contribution towards the testing of IT and business solutions, through
  • Producing, or assisting with the production of, test cases and scripts
  • Support of user acceptance testing.
  • Contribution towards the implementation of IT and business solutions, through
  • Liaison between IT staff and the business areas to ensure the effective implementation of technical components
  • Close working with business staff to implement changed business processes so that continuity is not impacted
  • Driving the delivery of projects and taking responsibility for
    key project management activities for smaller projects and support for
    more complex ones.
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Qualifications
Knowledge/Experience:

  • Ideally, currently working in a large financial institute either as a permanent staff or as a consultant
  • 0-2 Years Working Experience in Software Development
  • Excellent Numerical Skills.
  • Analytical and innovative skills.
  • Excellent communication skills (including listening).
  • Ability to work in a team.
  • Extensive exposure to core banking application and other transactional financial systems
  • Previous experience of project and implementation management is essential.
  • Previous experience of application development is desirable.
  • University Degree in Applied Numerate Science or Engineering
  • Knowledge and understanding of technology operating environments and databases
  • Programming Skills

Skills:

  • Excellent knowledge of technology operating environments.
  • Knowledge financial systems and processes.
  • Competencies
  • Excellent communication skills (including listening)
  • A team player
  • An enthusiastic ‘can do’ approach
  • A positive and pro-active attitude
  • A history of delivering against agreed objectives
  • Working knowledge of programming and development techniques.
  • MS Office tools (Excel, Word, PowerPoint, Project)
  • Controls and compliance knowledge
  • Strong customer delivery focus
  • Oracle, Sybase, SQL Server (any one of these)


How to Apply

Interested and qualified candidates should:
Click here to apply

Note: Exceptional candidates who do not meet these
criteria may be considered for the role provided they have the necessary
skills and experience.

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