1 Dec 2016
OceanBlue Energy & Industrial Services Company recruitment for Customer Service Executives
OceanBlue Energy & Industrial Services Company is recruiting to fill the position below:
Job Title: Customer Service Executive
- Handle customer complaints, process orders and provide information about the organization’s products and services.
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Provides information about products and services
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Listens and responds to customers’ needs and concerns
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
How to Apply
Interested and qualified candidates should send their applications and CV's to: firstname.lastname@example.org
Application Deadline 27th January, 2017.
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