Resource Intermediaries Limited Vacancy for an Operations Executive (Travel Agency)

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development.


Job Title:  Operations Executive (Travel Agency)

• Keep track of travel agency customers’ awareness of Amadeus functionalities; identify their needs for training and planning.
• Answer phones calls/emails  and assigned cases and provide excellent customer service in a timely and efficient manner
• Collaborate with team members on knowledge transfer, support policies, procedures and standards
• Responding within agreed time limits to calls , mails and requests from customer
• Define training modules with subject contents, objectives and timeframe.
• Compile Helpdesk reports and ad-hoc service reports.
• Schedule, optimize and promote in-house and on-site training sessions and conduct the courses.
• Create, maintain and distribute training documentations in accordance to Amadeus standard.
• Visit travel agency periodically to ascertain genuine problems and solve or recommend solution.
• Create and maintain different training sessions and statistical reports.
• Keep up to date records of trained travel agents
• Provide problem analysis and resolve customers’ issues with aid of available Amadeus helpdesk tool (e.g. CRM, win@proach, e-supportcenter etc.
• Ensure accurate call comments are entered and appropriate information are provided in a log cases
• Ensure call standards are maintained with respect to greetings, problem escalation, proposed solution and conclusion

• Relevant First Degree

• 2-3 years relevant experience in a travel agency