Front Desk Officer Job in Lagos at MasterMindsHRSG Management Consulting

MasterMindsHRSG Management Consulting - Our client, a leading company, is currently seeking applications to fill the vacant position below: Job Title: Front Desk Officer Location: Lagos Responsibilities

• Resolve customer complaints via phone, email, or social media.
• Use telephones and other medium of communication to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Act as the company gatekeeper/ambassador at all times.
• Send reports to management about frequently raised issues by customers from conversations had, Suggest and advise management on ways to mitigate such complaints.
• Keep records and Handle product recalls; that’s there must be report about products highly appreciated by customers
• Inform customers about developments, and new products of the company.
• Take payment information and other pertinent information such as addresses and phone numbers, which must always be up to date.
• Answer questions and educate potential customers on terms of sale,using the frequently asked Questions as guide and reference to the company website.

• Preferred sex: Female
• Age range: 23-28 years
• Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office, such as Ikeja, Magodo, Ogba and any such considered to be close to Berger.
• HND or B.Sc in either English Language, Mass Communication, Sociology or any relevant field.