Job Vacancies at Rovedana in Lagos

Rovedana - When your business needs extend beyond your core competencies, turning to a leading firm in outsourcing and consulting services to help you regain your focus. At Rovedana, our world revolves around your business. Our Business Process Outsourcing practice will assist your business in all forms of operational management so you can increase your productivity and reduce overall costs. We are recruiting to fill the position below: Job Title: Service Supervisor/Online Manager Location: Lagos Job Description

• Responsible for welcoming customers and introducing them to the workshop manager.
• Handling customer complaints and inquiries through telephone, email and other medium.
• Manage the online presence of the company by attending to all clients request via social platforms.
• Promote the company's products and services on various social media platforms.

• Candidate must have minimum of OND in any discipline.
• Candidate must be social media savvy.
• Must be computer literate.
• Must possess good customer skills and innate ability to sell and convince clients.
• Individual should possess excellent verbal and written ability.

• Ensure workshop procedures and systems are known to all staff and strictly followed during repairs on vehicle well as maintenance documentation.
• Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
• Review customers service orders and inspect the quality of repairs before the release of vehicles.
• Provide technical advice to team members, analyze and interpret data.
• Ensure the workshop observes all warranty process conditions.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.

• B.Sc/HND in Mechanical Engineering.
• Well-honed leadership and management skills; with an ability to motivate others.
• Hands on ‘real-world’ mechanical experience and knowledge.
• Highly computer literate.
• Innovative, inventive and analytical, able to pre-empt and resolve problems with ease.
• Agile, responsive and good under pressure.
• Able to handle conflict and resolve differences of opinion.
• Excellent grasp of the English language: verbal and written.