Jobs at Mercy Corps, 7th March, 2017

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action - helping people triumph over adversity and build stronger communities from within, now and for the future. In Nigeria, Mercy Corps operates in over 13 states focusing on key thematic areas of humanitarian response, conflict mitigation and adolescent girls’ empowerment. We are recruiting to fill the position below: Job Title: Operations Manager Location: Abuja Program / Department Summary

• Mercy Corps has been present in Nigeria since 2012, focusing its interventions on conflict mitigation, adolescent girls' empowerment, economic development and humanitarian assistance.
• With funding from variety of government donors and foundations, Mercy Corps has been able to work together with communities in Nigeria to respond to these needs, bringing benefit to more than 50,000 beneficiaries per year.
• All Mercy Corps interventions in Nigeria are implemented in a conflict and gender sensitive manner.

• The Operations Manager is a member of the country's senior management team and is responsible for enabling excellence in all operations functions in Nigeria including Procurement, Logistics, Assets, Fleet, Warehousing, and HR.
• S/he ensures effective systems that support strategy for healthy, robust and integrated functions of local team members.

• Provide program support, coordination, supervision and monitoring designed to meet program objectives.
• Contribute to the country strategic planning process and provide regular updates.

• Consistently demonstrate flexibility, resilience and ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintain high ethical standards and treat people with respect and dignity.
• Demonstrate an awareness of his/her own strengths and development needs.

• Interface with stakeholders responsible for coordinating all supply shipments via the appropriate approval processes.
• Communicate with local partners and sub grantees to verify their systems and that they understand and follow all appropriate procedures and archiving.
• Maintain productive relationships with all stakeholders, vendors, suppliers, etc.

• Develop the capacity of the team and assist with continued development of a career path for operations staff.
• Facilitate operations aspects of program planning, and upcoming operations resources needs, especially procurement's.
• Assist teams in understanding their roles and responsibilities in terms of interaction with operations.
• Be responsible for full and proper implementation of Mercy Corps systems of management, compliance and control as described in Mercy Corps field manuals contained in the Office in a Box.
• Work with finance compliance to mitigate fraud, conflict of interest and legal ramifications of Mercy Corps activities.
• Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.

• Ensure timely, accurate processing and documentation of procurement's and use of Mercy Corps' Electronic Procurement System found in the Office in a Box; Chair tender openings as required.
• Establish and maintain pipeline of supplies, overseeing the logistical aspects of the operation; oversee NFI, commodity storage and movements as needed.
• Liaise with finance to ensure compliance and payment schedules; maintain service contracts.
• Coordinate logistics (non-program) aspects of material aid projects and associated shipments; manage importation and customs clearance elements. Oversee equipment registration, licensing and insurance, etc.
• Maintain inventory records of materials and materials flow; oversee tracking of all assets.
• Supervise the fleet management team and ensure systems to track maintenance, fuel usage and vehicle scheduling.

• Ensure Admin. systems are implemented as described in the Field Administration Manual.
• Oversee set-up and development of Mercy Corps offices including drafting and reviewing contracts for office and housing space, leasehold improvements, IT.
• Develop and periodically review country or field office specific policies and communicate them to teams.
• Oversee database and file management for administration, procurement, logistics resources documents.
• Oversee facility management, including housing and office leases; ensure that security standards are maintained at all premises.
• Be responsible for any necessary expatriate visa and work permits.
• Ensure that Mercy Corps contracts and business transactions/relationships are transparent and in compliance with Nigeria law and Mercy Corps/donor policies.

• BA/BS Degree in a relevant field.
• 5-7 years' field experience setting up and managing administration, procurement, logistics, and human resource systems with humanitarian NGOs with supervisory responsibilities.
• Knowledge of Mercy Corps systems and procedures (esp. procurement systems) desirable; M&E experience preferred and knowledge of US, EU and DFID regulations helpful.
• Excellent negotiation and representation skills.
• Effective verbal and written communication, organizational, prioritization and Microsoft Office applications.
• Excellent oral and written English skills required;
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• Demonstrated understanding of complex emergencies, related security concerns and appropriate responses with experience in Africa and in insecure environments.
• Demonstrated attention to detail, following procedures, meeting deadlines and working and problem-solving independently and cooperatively.

• The successful Operations Manager will be good at problem solving and have the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with MC and donor regulations.
• S/he will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial as well as training capacity, while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities.
• S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites.
• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

• Mercy Corps is an international relief and development organization working in over 40 countries worldwide helping people build secure, productive and just communities. Mercy Corps Nigeria (MCN) implements a variety of programs with the ultimate goal of building productive, secure and just communities.
• The organization’s programs are implemented in twelve states, mainly in north and north east parts of Nigeria and Lagos.
• Our work covers the following sectors: economic development, livelihoods/food security, adolescent girls &boys empowerment, financial resilience, conflict mitigation and humanitarian response.
• Common themes include community engagement, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors.

• The Human Resource Officer (Talent Management, Recruitment, Selection and Onboarding) will work alongside relevant members of the HR Department and be responsible for active and passive recruitment; creating of candidate shortlists and long lists; management of all recruitment and candidate screening software; preparation of pre-hire new hire starter packs; management of communication between both successful and unsuccessful candidates; management of the candidate talent pool and championing of the national & expatriate onboarding process.
• He/she is also expected to represent Mercy Corps Nigeria externally and to convey compelling employee value propositions based on MCN guiding principles, benefits and areas of expertise.

• Participate in the development, planning, and implementation of recruiting activities designed to enhance MCN’s ability to attract and retain qualified candidates.
• Develop strategic relationships with strategic hiring sources (e.g. colleges, universities, networks, associations), ensuring awareness of MCN as a destination employer
• Recommend strategic and creative sourcing strategies that support MCN’s mission and human resource goals and objectives
• Work closely with hiring managers to identify personnel needs, job specifications, job duties, qualifications and skills
• Participate with managers in interviews, clarifying employment policy and procedures
• Perform reference and background checks for new hires and discuss results with hiring managers
• Prepare documentation including remuneration package attached to offers for new hires in accordance with MCN recruitment process flow
• Assist with the development and presentation of talent acquisition procedures for field and headquarters staff at regional meetings, orientations and training functions
• Enter and maintain recruitment information in the Applicant Tracking system
• Perform and promote all activities in compliance with equal employment and nondiscrimination policies; follows federal laws, state laws, Agency policies and the professional standards
• Conduct public presentations at schools, colleges, organizations, career days, job fairs, etc.
• Carry out other tasks as needed to fulfill responsibilities
• Develop and maintain network of contacts to help identify and source qualified candidates
• Screen and refer external and internal candidates for additional interviews with others in the organization
• Review applications/resumes and interview candidates to obtain work history, education, training, job skills, salary requirements and to provide information about the organization and position

• Bachelor’s degree in Human Resource Management/Business or related field
• 2-5 years of professional experience with at least 4 years of progressive and hands-on HR generalist experience evident in multiple human resource disciplines specifically Recruitment, Selection, Orientation, Onboarding and Talent Management
• At least three years’ experience in recruiting for the private and/or not for profit sectors
• Proven experience recruiting for multiple positions within a multi-project/program environment
• In-depth knowledge of HR and employment laws
• Ability to design and execute effective and creative recruitment strategies for difficult-to-fill international recruitment assignments
• Membership of relevant professional body (CIPM, SHRM, etc) is an added advantage
• Fluency in English is required. Fluency in any other Nigerian languages will be considered a plus.

• Broad knowledge and experience in employment law, compensation, benefits administration, organizational planning and development, employee relations, recruitment, selection and onboarding
• Must have excellent skills in the use of all Microsoft office tools
• Must have previous experience in recruitment and onboarding systems management
• Must have excellent analytical skills and good reasoning abilities and sound judgment.
• Must have strong oral and written communication skills.
• Must have excellent interpersonal skills
• Must exhibit a high level of initiative, flexibility and creativity.

• This position will be based in Abuja with estimated 50% travel, primarily to program locations within the Northeast and other conflict-affected states, where security is at times high-risk.
• Security in Abuja is generally good, although there are times when security is an issue.
• Housing, health care, water, electricity and consumer goods are all reasonably accessible and there are good international and domestic travel options from Abuja Airport.

• The successful candidate will be Customer Service Oriented; an excellent listener; highly extroverted; analytical; Able to relate to people at all levels of an organization; a people person; a Strategic and analytical thinker; Organized and able to multi-task.
• S/he will also be able to thrive in a fast-paced environment and will demonstrate strong understanding of cultural and social environment that exist both in and out of Nigeria and will have the willingness and ability to work effectively with a wide verity of people.

• All applications must include the position title in the subject line, be not more than four pages.
• Please note that only short-listed candidates will be contacted for interview and we are an equal opportunity organization so women are strongly encouraged to apply for this position.