Front Desk Officers recruitment at MasterMindsHRSG Management Consulting

MasterMindsHRSG Management Consulting, is currently seeking applications from suitably qualified candidates, to fill the position below: Job Title: Front Desk Officer Location: Lagos Responsibilities

• Resolve customer complaints via phone, email, or social media.
• Use telephones and other medium of communication to reach out to customers and verify account information.
• Answer questions and educate potential customers on issues
• Act as the company gatekeeper/ambassador at all times.
• Send reports to management about frequently raised issues by customers from conversations had, suggest and advise management on ways to mitigate such complaints.
• Keep records and handle product recalls; that’s there must be report about products highly appreciated by customers
• Greet customers warmly and ascertain problem or reason for calling.
• Inform customers about developments, and new products of the company.
• To perform simple accounting task and other pertinent information such as addresses and phone numbers, which must always be up to date.

• Preferred Personality: Young vibrant female
• Any previous experience is an advantage
• Minimum HND or B.Sc in either English Language, Mass Communication, Sociology or any relevant field.
• Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office, such as Gbagada, Bariga, Oworo, and its environs.