New Jobs at Transfer Technology, March, 2017

Transfer Technology - We are registered Charity Organisation, based in Ikeja Lagos, with interest in Web Technology and Digital Services, as well as human capacity development for job creation. As a result of business expansion, the following positions are available for suitable qualified candidates in our Lagos office. Job Title: Front Desk/Telemarketer Location: Lagos JOB RESPONSIBILITIES

• Your main responsibility shall be to
• Take telephone and email enquiries on behalf of the company
• Generate sale lead from enquiries and convert same tsales
• Liaise and build relationships with prospects, with a view to converting them to customers
• Manage the affairs of the front office, direct incoming calls and persons to appropriate department
• Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
• Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.

• Academic and Professional: A University degree in ANY discipline.
• 1 - 2 years experience in IT service provisioning with emphasis on customer liaison.
• Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company

• Customer Relationship Management techniques.
• Service Level Management.
• Good Business Communication Skills.
• Good knowledge of I.T & Telecom Industry.
• Proficient use of computer and related applications
• Excellent telephony skills with the ability tlisten, question and explain.
• Basic Telecommunication concepts, principles and systems.
• Best Practices in Customer Care/Customer Relationship Management.

• Provide technical support for our current websites, web services, and our expanding online businesses
• Support both staff and customers needs on our website
• Implement management high level requirements in codes and programs
• Responsible for resolving all hosting related issues tensure 100% uptime
• Ensure the website loads as fast as possible and meet global best practice

• Qualification: BSc in Computer Science or a related discipline. Relevant Certification will be an advantage.

• Minimum 2 yrs in similar capacity

• You must be able tshow practical examples of your previous works and/or demonstrate that you required experience for this position.

• You will design and prepare the curriculum for out Digital Marketing course
• You will deliver our Digital Marketing training
• You will be responsible for ensuring high level of student retainership, as a index of your competency and performance

• Academic and Professional: A University degree in a relevant discipline.
• 1 - 2 years experience in IT service provisioning with emphasis on training.

• Good Business Communication Skills.
• Good knowledge of I.T.
• Proficient use of computer and related applications
• Excellent telephony skills with the ability tlisten, question and explain.
• Troubleshooting skills.
• Basic Telecommunication concepts, principles and systems.
• Good understanding of the company’s operations