Ongoing Graduate recruitment at Hotel Ibis in Lagos (AccorHotels)

Hotel Ibis Nigeria - We are far more than a worldwide leader. We are 240,000 hospitality experts who share the same passion. Welcoming people. We take care of millions of guests in our 4,100 addresses. We are recruiting to fill the position below: Job Title: Purchasing Officer Location: Lagos Job Description

• Implement sound purchasing policies, systems and procedures in accordance with Company standards.
• Monitor vendors for quality, service and price through standard purchasing specifications.
• Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
• A minimum of three independent genuine quotations must be obtained.
• Establish contracts to ensure reduced pricing for all operating areas of the hotel.
• Receives market list from the Executive Chef on a daily basis and arranges for delivery of those items daily
• Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
• Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
• Research and identify new products and services for the hotel in market.
• Approves all addition requests for new storeroom items, checking correct item description, unit, packing, category and establishes Min/Max estimated stock levels.
• Verify the 'pending orders' report on a daily basis, and all pending orders are checked and verified regularly.
• Identifies items for standing orders utilising vendor's logistics for regular deliveries to the hotel based on approved highly consumed items.
• Responsible for all purchasing functions, quotations, quality and availability.
• Responsible for physical control of all store items until issued, fully documented under strict control procedures.
• Responsible for maintaining logical storeroom inventory levels operationally needed.
• Ensures that the suppliers follow the rules relating to hygiene of goods delivered.
• Keeps all records in a way that they can be checked at any time for information or audit purposes.
• Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
• Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.

• A University Degree or its equivalent.
• At least 4 years’ experience in similar job position.
• Knowledge of Sun system application.
• Experience in the hospitality industry is an added advantage.

• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives monthly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Implements all sales action plans related to market areas as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Executes and supports the operational aspects of business booked (e.g. Generating proposals, Corporate Rate Application letter, writing contracts, customer correspondence).
• Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Make sales calls to potential clients to assist in development of the account.
• Attend all department and hotel meetings as necessary.
• Target key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24 hour response time line to clients.

• A University Degree or its equivalent.
• At least 2 years’ experience in similar job position.
• Experience in the hospitality industry is an added advantage.

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate supplies.
• Evaluates records to forecast department personnel requirements.
• Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses.
• Responsible for smooth operation of the floor assigned.
• Responsible for the performance of all housekeeping staff.
• Organises and facilitates the room making process.
• Daily allocation of rooms and deep cleaning tasks to team members.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Routine inspection of guest bedrooms to ensure they meet standards.
• Report maintenance issues to Maintenance/Engineering Department.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

• Minimum of High School Diploma
• Not less than 2 years' experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, preferably OPERA
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

• Trains, develops and motivates supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.
• Teaches preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the hotel.
• Should be able to provide direction for all day-to-day operations in the kitchen.
• Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
• Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives.
• Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.
• Determines how food should be presented, and create decorative food displays.
• Recognizes superior quality products, presentations and flavour.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures all equipment in the kitchen is properly maintained and in working order in accordance with Health laws and hotel standards.
• Ensures all kitchen employees maintain required food handling and sanitation certifications.
• Ensure proper purchasing, receiving and food storage standards in the kitchen.
• Interacts with guests to obtain feedback on food quality, presentation and service levels.
• Actively responds to and handles guest problems and complaints.
• Maintain Quality levels of receiving, storage, production and presentation of food.
• Ensure sufficient staffing levels are scheduled to accommodate business demands.
• Frequently review finished products for quality and presentation before the orders are send to guest.
• Able to perform additional duties as requested by the hotel management as and when required.
• Ensures disciplinary procedures and documentation are completed according to hotel operational Standard and Management Policy.
• Coordinates with the purchase department for acquisition of needed goods and services.
• Ensure all products are prepared in a consistent manner and meet departmental appearance/quality standards.
• Ensure proper grooming and hygiene standards for all kitchen staffs.

• Minimum of High School diploma
• Not less than 2 years’ experience in a supervisory capacity in a hotel.
• Proven training skills
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.