Verite Microfinance Bank Limited Job Vacancies

Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution. We are recruiting to fill the position beow: Job Title: Customer Service Officer (Intern) Location: Lagos Job Description

• Handle customers’ complaints, process orders and provide information about the bank’s products and services.
• Assessing loan applications and making recommendations.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Communicating with customers accurately and efficiently.
• Providing outstanding service to customers through all of your interactions.
• Open customers’ accounts and ensure complete documentation for account opening package.
• Preparation of weekly reports on customer service activities of the branch
• Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
• preparing reports and general administration.

• OND holder in any discipline
• Must be Female
• She must not be more than 26 years of age by April 2017
• Excellent communication [oral and written]
• High sense of responsibility and accountability
• Excellent organizational, innovative, strong analytical and critical thinking skills
• Ability to adapt quickly in new situations and challenges; and also a team player
• A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
• High level of drive and resilience in achieving set goals/targets
• Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
• You will be proactive, driven, enthusiastic and will need previous customer service experience.

• Providing maintenance and technical support - logging, troubleshooting, repairing and maintaining
• Monitoring system performance, including backups, administering applications
• Liaise with Managed Service Provider on special projects as requested
• Assist the Company’s Managed Service Provider with the implementation, installation, configuration and upgrading of existing and new hardware and software
• Front line support for IT issues for 40+ desktop / laptop end-users (Windows / MS Office) in conjunction with the Company’s Managed Service Provider.
• Design web content including banners, buttons, pages and mini-sites within the site;
• Improve the site using feedback from staff, users and associates;
• Provide general IT support to the organization
• Maintain audit of equipment and software in use throughout the Company. To include software licenses, hardware warranties, asset tagging, equipment allocation, Web domains and hosting.
• Designing seasonal promotions material
• Hardware repairs, servicing, configuration and general maintenance
• Online marketing campaign [social media, others

• B.Sc/HND holder in Computer Science, Engineering or related disciplines
• Previous office admin experience is desirable but not essential
• Strong IT skills
• Strong data entry skills
• Excellent time management ability
• The ability to work to tight deadlines and remain calm under pressure
• Ability to use your initiative, prioritise work and have a proactive approach