Jobs
Latetst Job Vacancies for System Support Engineers at Primera Food Nigeria Limited
Primera Food Nigeria Limited, a Food Plant factory in Agbara, Ogun
State, Nigeria, is recruiting suitably qualified candidates to fill the
position below:
Job Title: System Support Engineer
Location: Ogun
Job Description
- The System Support Officer who will serve in a 24hour situation.
- The System Support Officer will uphold expectations set by the Info Tech Supervisor.
- This position requires a versatile candidate.
- At different points in the year the System Support Officer will work odd hours depending on work load.
- It is important that this individual can perform and oversee these duties at varying times of the day.
- The working environment can be stressful and fast paced; the ideal candidate will be motivated and organized.
Duties and Resposibilities
Working within the practice system team, the System Support Officer will
play a key role in supporting the users of critical case and the role
key area of focus are:
- To provide first line support (remotely) to users of practice
systems across the organization, refereeing these to the System Support
analyst/Practice System Team manager if they require extensive
investigation
- To ensure that emails requesting support/training are correctly categorized in the online support system.
- The role requires you to blend technical and systems knowledge
with an understanding of the front line activities and an ability to
convey your understanding of the system at an appropriate level to
various staff members and teams.
Key Activities
- Responsible to resolve first line support issues (including
support calls that require a degree of analysis, investigation and
problem solving)
- To record bugs so that they can be reported to systems suppliers
and assisting the System Support analyst to complete service request.
- To undertake activities relating to system maintenance and upgrades that are conducted in and out of normal working hour.
- To work with the Practice System Manager to identify and prioritize system enhancements/changes.
- To manage individual tasks/projects as defined and assigned by the practice systems manager
- To undertake any other duties required by practice systems manager
- To assist with system training and support (I.e. training events, support visits, super user events) where needed.
- To participate in software testing for new release where required.
- To provide cover for system support analyst as directed by practice system manager
Requirements
In order to be considered for this post you will have to demonstrate that you already have:
- Are you looking for a new challenge in an exciting, fast paced industry?
- Do you have a passion for manufacturing?
- Do you have experience managing production in a food industry?
- B.Sc/HND or B. Tech in Information Technology or Computer Science
- Proficient in tools such as MS Office (Excel and Outlook) and reporting.
- Experience of working with high volume of support calls
- Think creatively and be open to new ways of doing things.
- Be an engaged and positive team member.
- 5 -7 years experience in providing support to a team.
- Knowledge of information/database
How to Apply
Interested and qualified candidates should forward their CV's to:
[email protected] with the advertised position as the subject.
Application Deadline: 25th April, 2017.
