Telinno Consulting Limited (TCL) Job Recruitment

Telinno Consulting Limited (TCL) - Specialises in design, roll out, management and performance improvement of the cellular network to ensure the cellular operator can offer best in class service to its customers while maximising return on its network infrastructure investments. TCL's team of experienced engineers have successfully delivered its full range of services to more than 15 cellular operators around the world. We are recruiting to fill the position below: Job Title: Program Manager Location: Guinea Purpose

• Has direct oversight over all projects; from planning to execution. Manages all project managers and focuses on meeting project commitments, including communications with sponsors and all stakeholders.

• Responsible for end-to-end service delivery of all operational projects
• Responsible and accountable for direct project profit and loss, customer satisfaction and management at the clients’ head office and delegates regional client’s satisfaction and management to project managers
• Communicate delivery progress to key client and internal stakeholders from the operational level through executive leadership
• Manage the performance evaluation process of all implementation teams and 3Ps.
• Provide feedback to Technical Manager on resource allocation and utilization and release.
• Manage and hold the project managers accountable for quality service delivery, cost control, schedule control and PO closure in its region.
• Provide input in the service costing process to ensure business profitability.
• Ensure compliance with project budgetary, accounting, records management procedures
• Support group internal auditor to keep the delivery team accountable for the service under his/her responsibility.
• Develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Develop and control project budget and resource allocation.
• Articulates client expectations and facilitates communication between sponsor and client to guarantee customer satisfaction during projects.
• Ensure project reporting, capturing and monitoring progress to clients and other stakeholders (e.g. Quality, Procurement, Sales, Finance and HR teams) at all phases of projects are conducted
• Facilitate the definition of project missions, goals, tasks, and resource requirements;resolve or assist in the resolution of conflicts within and between projects or functional areas;
• Develop and maintain a comprehensive framework that considers the various operational and service delivery components for all projects in line with customer expectations
• Manage key stakeholders on whom project success depends; draw on resources within or outside the company as necessary.
• Provide guidance and mentoring to the project team on execution strategy, contractor management and technical requirement
• Engage with project team, clients and sub-contractors to support project execution
• Mentoring of key project leadership team.
• Selects, manages and coordinate the implementation teams and 3Ps.
• Liaise with logistics manager for equipment delivery to the site.

• Minimum Education: B.Sc. / H.N.D. in Computer Science, Electrical Engineering,Information Systems, or Telecommunications. Any relevant post-graduate degree will be an advantage.
• Minimum Working Experience: 7 years of increasingly responsible experience,including experience successfully managing various projects. Outstanding grasp of IT
• and Telecoms concepts and processes.
• Required Certification(s): Any relevant professional certification, with preference for
• PMP and Prince 2.

• Controls Technical resourcing, development and management.
• The TM is responsible for managing technical processes and engineering to ensure project success, focused on providing technical services delivery that meets client requirements in a profitable and timely manner.

• Essential duties/key job roles and responsibilities include but are not limited to the following:
• Meet with client teams and gather technical requirements prior to engagement
• Identify technical resource and equipment requirements, efficient capacity planning and manage software and hardware availability.
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation.
• Must ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Able to guide the team through the development, testing and implementation stages and review the completed work effectively.
• Responsible for ensuring all technical knowledge, processes, ad procedures are developed, and updated.
• Provide direction and technical expertise in design, development and systems integration.
• Responsible for the acquisition, maintenance and management of all operational tools for Technical Development and Management.
• Provide line management for installation and commissioning resources. Conducts periodic performance reviews of team members and identify areas of improvement.
• Provide technical training to teams when required and serve as a technical mentor to team members.
• Provide direction and technical expertise. Ensure standard operating procedures and project guidelines are in place. Must ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Provide technical assessment and support during recruitment of technical hires.
• Provide high level technical support. Able to make quick decisions and solve technical problems.
• Supporting project managers with task allocation and resource coordination.
• Manage team communication. Conduct regular team meetings and track project progress.

• Minimum Education B.Sc. / H.N.D. in Computer Science, Electrical Engineering, Information Systems, or Telecommunications. Any relevant post-graduate degree will be an advantage.
• A minimum of 8 years working experience in engineering and telecommunication teams with 3 years at supervisory level.
• Any relevant professional certification

• Proficient in handling the most complex of technical development concepts, excellent knowledge of Radio Access Technologies (2G, GPRS, EDGE, WCDMA), Fibre Optics and Domains (Radio, Transmission, Civil and Power).
• An appreciation of customer expectations with a customer-oriented approach to results.
• Experience in troubleshooting, solutions design and development and the ability to understand and adapt client requirements into product solutions development and delivery.
• Must be able to provide high level technical support. Able to make quick decisions and solve technical problems.
• Project Management Skills.
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution
• Delegate and allocate responsibilities efficiently to manage projects end to end
• Must be highly analytical and possess problem solving skills with the ability to apply original and innovative thinking.
• A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders.
• To be flexible in approach and be comfortable with a fluid organizational structure that requires both team work and self-sufficiency as necessary, with the ability to work under minimal supervision.

• Responsible for all marketing and sales strategy, processes, resources and activities to boost revenue, profitability and customer base of the business.

• Essential duties/key job roles and responsibilities include but are not limited to the following:
• Achieves marketing and sales operational targets and contributes country marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans, as well as new service development and existing service enhancement.
• Defining customer satisfaction standards and implementing across country operations to drive service delivery.
• Responsible for bidding processes with support from Sales, Technical and Finance functions.
• Responsible for forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines annual and gross-profit plans by forecasting and developing annual sales quotas for accounts.
• Projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
• Coordinate Key Account Managers in management of order-to-cash cycle, including PO Collection, Customer Acceptance and Invoicing and Payments.
• Plan and Monitor all activities of Key Account Manager such as Client Engagement Process from bidding to payment, analyzing market strategies, etc.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Develop new customer relationships to boost sales pipeline and conversion rates.
• Contribute to new products/solutions design, development and delivery.
• Understand the business, its capabilities, product, and service offerings and ensures that service benefits / value propositions are available to target markets and accounts.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending “go or no-go” decisions.
• Plan, develop and supervise the execution of strategic brand PR and media communications initiatives in country of operations.
• Liaise with relevant units in executing cross functional projects.
• Supervises and approve output of all team members.

• Bachelors’ degree.
• An MBA would be an added advantage

• 5 years work experience in sales and marketing with preference for a telecoms environment.

• Knowledge of marketing,project/product management in a telecoms environment
• Experience in customer relationship management, customer focused, understands the industry
• Must be capable of selling and leading in a fast paced environment.
• Networking and Ability to interact at highest level
• Excellent written and verbal communication skills
• Interpersonal skills
• Negotiation
• Initiative, Creativity and Imagination
• Tact and diplomacy
• Teamwork
• Ability to work flexibly and under pressure
• Knowledge of PR and Brand communication