New Job in a Mortgage Banking and Financial Services Sector for a Telephone Operator

Stresert Services Limited  - Our client, an outstanding organization in the Mortgage Banking and Financial services Sector, is seeking to recruit suitably qualified candidates for the position below: Job Title: Telephone Operator Location: Lagos Job Summary

• The hired personnel will be responsible for supporting the business by operating switchboards and connecting callers to the appropriate persons; greets visitors; responds to general enquiries.
• The job holder is expected to speak in a clear and friendly, courteous tone; Use listening skills to put callers at ease and obtain accurate and complete information.

• Work at the switchboard and handle outgoing, interoffice or incoming calls to facilitate connections.
• Provides information and assistance regarding telephone numbers and completes telephone calls for the members of staff.
• Announce when visitors arrive to the concerned staff/units.
• Compile and update data related to client’s telephone details.
• Compile and update the organization’s telephone directory.
• Type, photocopy and distributes documents related to the reception, telephone services or any other routine document as required.
• Keep records of calls placed and received, and of related toll charges (if applicable).
• Assist callers with their questions/enquiries.
• Assist staff with internal transfer enquiries.
• Answers internal or external calls and transfers calls. As required, takes and relays messages.
• Set up conference calls for members of staff as requested.
• Relay important information to members of staff and customers.
• Greets and directs visitors. Provides assistance to them as required.
• Promote company products and services as appropriate.
• Perform receptionist functions as needed.
• Handle all internal and external directory assistance queries.
• Any other duty that may be assigned by the supervisor.

• Degree holder in any discipline.
• Must have three (3) years switchboard operating experience.

• Active Listening - Been attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Customer and Personal Service - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.