Jobs

Ongoing Recruitment in a Highly Rated Ultra-Luxury Hotel, May 2017

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FlexEdge - Our client, a highly rated ultra-luxury hotel in the Federal Capital Territory Abuja, is recruiting suitable, qualified and well experienced candidate to fill this position: Job Title: Assistant Executive HouseKeeper Job Ref: ASSTEHK-HOSP-FCT” Location: Abuja Reporting to: Executive HouseKeeper Position Objective The objective for the Assistant Executive HouseKeeper is to:

• Support the Executive HouseKeeper in the mmanaging and ensuring guest comfort
• Supports Management of the daily cleaning and tidying of all the hotel bedrooms and any public areas
• Supports assignment of duties, work inspection, and investigation of complaints regarding housekeeping service and equipment

Role / Responsibilities

• Handle and implements the housekeeping operations, including laundry services
• Support the Exec. Housekeeper in the management of the Housekeeping Department
• Implement housekeeping and laundry policies and procedures as well as set short and long term strategies for the hotel
• Assists in conducting departmental performance evaluations as necessary and in accordance with the policies and procedures
• Liaise with maintenance departments to ensure smooth flow of repair work in the hotel
• Liaise with Front Office regarding guest check in’s and check outs, room assignments and rooming lists
• Ensure the hygiene and safety of the hotel bedrooms
• Monitor room maintenance
• Ensure that guests receive high quality service
• Ensure world class standard is applied in housekeeping

Qualities and Skills Required

• Excellent listening
• Attention to detail
• Time management skills
• Ability to deliver training
• Team working
• Excellent Customer relationship management
• Good physical resilience
• Amiable disposition
• Organization and thoroughness
• Discretion: not disturbing guests

Professional / Educational Requirements:

• Education to HND level or similar standard in hotel management
• A minimum of 3 years working experience in the hospitality in housekeeping capabilities
• 2 years Significant experience is supervisory role
• Fluency in a second language would be an advantage and beverage industry

Job Title: Assistant Restaurant Manager Job Ref: “AREM-HOSP-FCT” Location: FCT, Abuja Reporting to: Restaurant Manager Position Objective

• Support the Restaurant Manager in ensuring that the image of the restaurant and increasing its sales (from preparation through to service)

Role/Responsibilities

• Be the host and communicate with guests
• Organize the restaurant team: their tasks, schedules and information meetings
• Staff management: recruitment, training, evaluation and promotion
• Monitoring customer service levels
• Ensure the quality of service and service provision
• Maximize restaurant occupancy
• Ensure on-going profitability and have knowledge of financial matters
• Increase restaurant sales
• Recommend purchases of necessary items to F&B Manager.
• Recommend the hire or discharge of employees in the Restaurant to the F&B Manager.
• Manage and control the Restaurant in order to achieve or exceed budget.
• Control operating equipment through correct handling, storage and regular stock counts, in order to minimize loss through waste, theft and breakages.
• Direct, coordinate and control the efforts of the Restaurant personnel in maintaining a high standard of service, presentation and efficiency.
• Ensure that all furnishings and fittings are kept clean and in a good state of repair.
• Maintain a high standard of customer relations and personal contact with guests and to ensure that guest complaints are dealt with immediately and efficiently.
• Responsible for the implementation and maintenance of Restaurant procedures as directed by the F&B Manager.
• Ensure that all items served are correctly billed.
• Draw up of the shifts, staff changes and possible operational improvements.
• Responsible for opening and closing of shift procedures.
• Instruct and train Restaurant personnel in all aspects of practical and social skills to ensure a high standard of efficiency and service in the Restaurant

Professional/Educational Requirements

• HND level or similar standard in hotel/food and beverage studies
• Significant experience in the food and beverage industry, especially in dining room service
• Minimum of 3 years in similar post.
• Excellent knowledge of food and wine
• Must be fluent in the English
• Knowledge of Nigerian and foreign languages will be an added advantage

Qualities and Skills Required:

• Customer focused
• Listening skills stress management, team motivation
• Sales skills
• Ability with figures and the ability to manage a profit centre
• Ability to deliver training
• Dynamism/good relationship skills
• Excellent knowledge of food and wine
• Literate with Excel, MS Word abilities
• Ability to work under pressure
• Ability to deal with all levels of customers

Job Title: Sales and Marketing Manager Job Ref: “SMM-HOSP-FCT” Location: Abuja Reporting to: General Manager Position Objective The objective for the Executive Sales and Marketing Manager position is to:

• Develop, establish and maintain sales & marketing strategies to meet hotel objectives.
• Plan and carry out all sales activities on key accounts or areas.

Role / Responsibilities

• Manage and coordinate all sales, marketing and promotional activities
• Conceiving and developing efficient and intuitive sales strategies
• Manage the productivity of the marketing plans and projects
• Carry out strategic marketing and sales at high-level through networking activities
• Drive major industry initiatives geared towards business stimulation and market expansion
• Initiate unique offering that meets customer requirements and stimulate their wants
• Increasing business opportunities through various routes to market
• Coordinate unit to seek out new sales leads and convert them to customers
• Build and promote strong, long-lasting customer relationships by partnering with customers and understanding their needs
• Conducting market research and analysis to identify and evaluate customer needs, trends and sales possibilities
• Set and drive sales targets for sales and marketing team
• Monitor team's performance and motivate them to reach given target
• Develop and deliver appropriate presentations on hotel services and facilities, quotes and proposals
• Monitor, review and report on all marketing activity and results to include sales forecast, projections and financial data
• Create frequent reviews and reports with sales and
• Negotiate/close deals and handle complaints or objections
• Conduct quality checks on service delivery
• Monitor competitors, market conditions and hotel service development

Qualities and Skills Required

• Sales and Target Driven
• Persuasive with strong negotiating skills and techniques
• Exceptional Leadership qualities
• Self-motivated with a results-driven approach
• Excellent spoken and written communication
• Amiable personality
• excellent written and verbal communication skills
• Organization and Planning Skills
• Problem-Solving
• Exceptional presentation skills
• Smart, intelligent with eyes for details

Professional / Educational Requirements:

• Business or Marketing-related degree or equivalent professional qualification
• A minimum of 6 years working experience in the hospitality industry with 4 years Significant experience in a sales managerial position
• Experience in all aspects of developing and implementing sales & marketing strategies
• Excellent knowledge of MS Word, Power point and excel
• Proven experience in customer and market research

Job Title: HouseKeeping Supervisor Job Ref: “HKS-HOSP-FCT” Location: Abuja Reporting to: Executive HouseKeeper Position Objective The objective for the HouseKeeping Supervisor is to:

• Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the hotel.
• Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment.

Role / Responsibilities

• Ensure that work/cleaning schedules are followed as closely as practical
• Submit accident/incident reports to the director on the shift in which they occurred.
• Ensure that personnel are performing assigned tasks in accordance with established housekeeping procedures
• Ensure that appropriate personal protective equipment used in the handling of infectious materials is available and easily accessible to housekeeping personnel.
• Supervise housekeeping staff attendant and shift issues
• Handles first level complaint escalations
• Liaise with maintenance departments to ensure smooth flow of repair work in the hotel
• Liaise with Front Office regarding guest check in’s and check outs, room assignments and rooming lists
• Ensure the hygiene and safety of the hotel bedrooms
• Monitor room maintenance
• Ensure that guests receive high quality service
• Ensure world class standard is applied in housekeeping

Professional / Educational Requirements

• Education to HND level or similar standard in hotel management
• A minimum of 2 years working experience in the hospitality in housekeeping capabilities
• 1 years Significant experience is supervisory role
• Fluency in a second language would be an advantage and beverage industry

Qualities and Skills Required:

• Excellent listening
• Attention to detail
• Time management skills
• Ability to deliver training
• Team working
• Excellent Customer relationship management
• Good physical resilience
• Amiable disposition
• Organization and thoroughness
• Discretion: not disturbing guests

Job Title: Revenue/Reservation Manager Job Ref: “RRM-HOSP-FCT” Location: Abuja Reporting to: General Manager Position Objective The objective for the Revenue/Reservation Manager position is to:

• Work closely with the General Manager, Sales & Marketing and Front Office manager to formulate forecasts and apply revenue management techniques for the hotel
• Responsible for development and management of revenue/yield strategies including pricing, demand analysis, budgeting, forecasting, financial planning as well as inventory management.
• Manage and direct reservations team

Role / Responsibilities

• Manage the Hotels reservations department by Implementing revenue and reservations management operations, procedures and best practices
• Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the provided applications/systems in a timely manner to promote rate parity throughout all booking channels
• Develop measurement techniques to evaluate the effectiveness of revenue Management strategies and decisions.
• Complete stated periodic forecast for the Hotel Operations Team.
• Develops near and long term top-line rooms revenue hotel forecasts
• Perform daily review and analysis of inventory and rates, then identify and implement appropriate revenue strategies based up on those daily analyses.
• Develop daily, weekly, and monthly occupancy and revenue forecasts
• Maintain high level knowledge about competition and their product offerings.
• Analyse and present accurate picture of market trends, demand and conditions
• Coordinate various activities to further enhance revenue potential.
• Identify and interpret market demand
• Assist in creating and developing marketable packages and promotions.

Professional / Educational Requirements

• Bachelor's Degree in Business or other related field.
• A minimum of 3-4 Years revenue / reservations management experience in hotel environment or related business operations
• Experience in Central reservations, GDS and internet distribution systems.
• Highly proficient in the use of the following:
• Hospitality software (micros, Opera, Fidelio etc.)
• Microsoft Office (MS Excel, Word, Power Point).

Qualities and Skills Required:

• Strong interpersonal, verbal and written communication skills
• Ability to perform critical analysis, budget and solid understanding of forecasting
• Understands revenue maximization and practice and yield management/pricing
• Special ability to take initiative and get creative in resolving challenges
• Detail oriented
• Excellent time management
• Ability and Knack to prioritize work.

Job Title: Security Manager Job Title: “SECMGR-HOSP-FCT” Location: Abuja Reporting to: General Manager Position Objective The objective for the Security Manager position is to:

• Maintain a safe and secure environment for guests, employees and hotel assets by establishing and enforcing security policies and procedures supervising the security guard force
• Handle Crime prevention and investigation, Keeping up-to-date with world news and hospitality security trends as well as plenty of other

Role / Responsibilities

• Direct and coordinate the activities of all security personnel.
• Ensures functionality of Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
• Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Monitor and follows proper key control guidelines in loss prevention and in the property.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Establish crisis management and contingency planning.
• Keeping up-to-date with world news and hospitality security trends as well as plenty of other duties.

Qualities and Skills Required

• Proven experience as security manager or similar position
• Excellent skills in the use of relevant security technology and equipment
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Committed and reliable
• Excellent knowledge of security protocols and procedures
• Very detailed and vigilant

Professional / Educational Requirements:

• Minimum Qualification OND
• At least 5-7 years of experience in corporate security / law enforcement /military with a minimum of 3 years “hospitality security” experience.
• Experience in reporting and emergency response planning
• Experience in security training and qualifications

Job Title: Front Office Manager Job Ref: “FOM-HOSP-FCT” Location: FCT, Abuja Reporting to: General Manager Position Objective The objective for the Front Office Manager position is to:

• Develop, establish and maintain exceptional customer service strategies that will astound the hotel customers
• Oversee and manage the Front Office operations of the hotel spanning the Front desk, Reservations
• Develop policies and procedures to handle all customer matters such as enquiries, complaints, customer feedback & comments
• Handle Customer/Portfolio analysis

Role / Responsibilities

• Oversee and manage the entire Front Office Operations for the hotel
• Build & maintain unit’s customer relationship outlook to ensure relevance & visibility of the hotel
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• Monitor Front Office, and particularly reservation clerks and receptionists, to ensure priority members, known repeat guests and other VIPs receive special attention and recognition.
• Promote inter-department relationships to ensure seamless customer service.
• Schedule and regularly conducts routine inspections of areas under his/her control.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Interpret computer reports and compile statistics for Front Office and provide reports relating to rooms activity, costs and revenues.
• Conduct comprehensive monthly departmental meetings to include review procedures and events which warrant special handling and detailed information.
• Review work schedule for Front Office staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• To supervise allocation of rooms for VIP arrivals and the ordering of amenities in conjunction with the Guest Relations Managers.
• To develop and implement programs to further improve and enhance levels of service and guest care within the Front Office departments.

Qualities and Skills Required:

• Excellent interpersonal, verbal & written communication skills
• Strong organizational skills with good time management ability
• Exceptional Leadership qualities
• Excellent spoken and written communication
• Amiable personality with the ability to remain calm and unruffled always
• Strong time management skills
• Problem-Solving
• smart, intelligent with eyes for details

Professional / Educational Requirements

• A degree in related field or Advanced Diploma in Hospitality Customer Relations / Reception Operations and Services
• A minimum of 5 years working experience in the hospitality industry, preferably with global brands
• A minimum of 3 Front Office Manager experience
• Highly proficient in the use of the following:
  • Hospitality software (micros, Opera, Fidelio etc.)
  • Microsoft Office (MS Excel, Word, Power Point)
  • Switchboard manuals

Job Title: Assistant Maintenance Manager Job Ref: “AMAT-HOSP-FCT” Location: Abuja Reporting to: Maintenance Manager Position Objective The objective for the Assistant Maintenance Manager position is to:

• Ensure the buildings are kept in good repair, with emphasis on first class workmanship and an eye for detail with particular attention to the hotels plumbing, electrical, AC and general maintenance
• To ensure that the highest standards are achieved at all times in the hotel maintenance

Role / Responsibilities

• Supervise external workmen,
• Ensure all requests to the department are carried our quickly, tidily and as efficiently as possible
• Control and order stock items and facilitate all installations of a mechanical and electrical nature, whilst always complying with all health and safety legislations.
• Schedule maintenance team members with tasks on a daily basis to ensure maximum productivity
• General maintenance
• Ensure general maintenance on the outside as well as the inside of the building to ensure that it is kept in good repair
• Schedule painting tasks where and when the need arises
• Communicate with housekeeping regarding any maintenance work required in rooms
• Communicate with reception to follow up on all guest complaints regarding room maintenance
• Ensure maintenance of all refrigeration and air-conditioning
• Block off rooms for in-depth maintenance over low occupancy periods
• Plumbing
• Ensure maintenance of water drains as well as all sewer systems
• Control all installation and piping
• Ensure that all geysers and boilers are well maintained
• Ensure that all interior plumbing including rooms, kitchen and public areas are well maintained
• Electrical
• Ensure correct layout of all new electrical tubing and equipment
• Effectively maintain the stand-by generator and ensure an effective emergency power supply.
• Maintain all electrical operating equipment.
• Maintenance and preventative maintenance on all electrical equipment including light fittings, DB boards, plugs, pipes etc.
• Ensure that all room televisions are in good working order.
• Fire equipment
• Ensure regular servicing of fire fighting equipment
• Ensure regular servicing of fire detection equipment

Professional / Educational Requirements

• Degree in Engineering or other related field.
• At least 3 years of experience in maintenance preferably in the hospitality industry experience.
• Certifications in maintenance or Experience in facility management will be an added advantage.

Qualities and Skills Required:

• High degree of flexibility,
• great time management and organisational skills
• willing to work at short notice or in emergency at all times
• ability to lead a team and deliver results to deadlines
• The ability to control costs purchasing via a tightly controlled budget
• Knowledge of the current health and safety legislation.
• The ability to diagnose and repair day to day repairs.
• Effective at dealing with maintenance issues such as re-decoration, electrics, basic plumbing, piping, AC etc.
• The ability to create bespoke risk assessments for unusual tasks.
• Computer literacy.
• Excellent verbal and written communication skills.

Job Title: Maintenance Manager Job Ref: “MAT-HOSP-FCT” Location: FCT, Abuja Position Objective The objective for the Maintenance Manager position is to:

• To ensure that the highest standards are achieved at all times in the hotel in the areas of plumbing, electrical, AC and general maintenance

Role/Responsibilities

• Draw up timetables for all maintenance personnel
• Ensure that all gardens are well kept
• Ensure that the pool is in a good condition and cleaned regularly
• Assist other departments wherever the need arises
• Ensure that the Maintenance Department operates within it’s budgetary constraints
• Schedule maintenance team members with tasks on a daily basis to ensure maximum productivity

General Maintenance:

• Ensure general maintenance on the outside as well as the inside of the building to ensure that it is kept in good repair
• Schedule painting tasks where and when the need arises
• Communicate with housekeeping regarding any maintenance work required in rooms
• Communicate with reception to follow up on all guest complaints regarding room maintenance
• Ensure maintenance of all refrigeration and air-conditioning
• Block off rooms for in-depth maintenance over low occupancy periods

Plumbing:

• Ensure maintenance of water drains as well as all sewer systems
• Control all installation and piping
• Ensure that all geysers and boilers are well maintained
• Ensure that all interior plumbing including rooms, kitchen and public areas are well maintained

Electrical:

• Ensure correct layout of all new electrical tubing and equipment
• Effectively maintain the stand-by generator and ensure an effective emergency power supply.
• Maintain all electrical operating equipment.
• Maintenance and preventative maintenance on all electrical equipment including light fittings, DB boards, plugs,pipes etc.
• Ensure that all room televisions are in good working order.

Fire Equipment:

• Ensure regular servicing of fire fighting equipment
• Ensure regular servicing of fire detection equipment

Professional/Educational Requirements

• A Degree in Engineering or other related field
• At least 5 years of experience in maintenance preferably in the hospitality industry experience
• Certifications in maintenance or Experience in facility management will be an added advantage

Qualities and Skills Required:

• High degree of flexibility,
• Great time management and organisational skills
• Willing to work at short notice or in emergency at all times
• Ability to lead a team and deliver results to deadlines
• The ability to control costs purchasing via a tightly controlled budget
• Knowledge of the current health and safety legislation.
• The ability to diagnose and repair day to day repairs.
• Effective at dealing with maintenance issues such as re-decoration, electrics, basic plumbing, piping, AC etc.
• The ability to create bespoke risk assessments for unusual tasks.
• Computer literacy.
• Excellent verbal and written communication skills.

Job Title: Food and Beverage Manager (F&B) Jo Ref: “FBM-HOSP-FCT” Location: Abuja Reporting to: General Manager Position Objective The objective for the Food and Beverage Manager (F&B) position is to:

• Manage the performance and achievement of profit for all food and beverage operations in the hotel including restaurants, bars, catering and banquet operations
• Supervises all staff within the Food and Beverage Department in order to ensure the highest standards are maintained and that the department achieves the desired profitability.
• Control, direct, administer and develop the Food and Beverage Department in order to achieve or exceed budgeted profitability

Role / Responsibilities

• Authorise purchases of items required for the day-to-day running of the Food and Beverage Department (i.e. food, beverage, flowers, guest supplies, stationery)
• Authorise purchase of capex items and operating equipment in conjunction with the General Manager
• Develops new products and services being aware of trends and propose ideas to build the range and quality of F&B
• Co-ordinate and supervise the preparation, presentation and service of food and drinks to ensure the highest quality at all times
• Creates and develops menus and menu prices, beverage lists and prices with the aim of achieving maximum sales at budgeted cost percentages
• Manage and control all outlets within Food & Beverage in order to achieve or exceed budget profitability, by maintaining high standard of service, presentation and efficiency.
• Control operating equipment through correct handling, storage and regular stock counts, in order to minimize loss through waste, theft and breakages.
• Ensures all cost reports are correctly and timelessly prepared, i.e. food, beverage, tobacco and operating equipment
• Prepares operating equipment budget for the F&B Department in conjunction with the General Manager
• Responsible for the quality of service and in maintaining or setting of new standards with regard to service, equipment and appearance
• Ensures that all rosters, time-books and leave schedules are correctly prepared and controlled to enable smooth functioning of the department
• Encourages and maintains effective communication and staff relations within the F&B Department
• Ensures that all staff within the F&B Department are aware of company rules, procedures, policies and standards and that they are adhered to at all times

Qualities and Skills Required

• Capability to deliver profit, control costs and build customer loyalty
• Excellent negotiation skills
• Strong organization skills
• Creative and artistic
• Exceptional leader with training and development skills
• Must be conversant with all legal requirements relating to the operation of F&B
• Excellent knowledge of food and wine
• literate with Excel, MS Word abilities
• Must be fluent in the English

Professional / Educational Requirements:

• Education to HND level or similar standard in hotel/food and beverage studies
• A minimum of 8 years working experience in the hospitality industry covering diverse, themed restaurants, bars and night clubs, preferably with global brands
• A minimum of 3 years Food & Beverage Manager experience, or 3 years Food & Beverage training experience at a reputable hotel
• Significant experience in the food and beverage industry, especially in dining room service
• A Diploma or other professional qualification in Food & Beverage Service
• Working knowledge of Micros
• Proficiency in other Nigerian and foreign language will be a huge advantage

Job Title: Restaurant Manager Job Title: “REM-HOSP-FCT” Location: FCT, Abuja Reporting to: Food and Beverage Manager Position Objective The objective for the Financial Controller position is to:

• To be responsible for the image of the restaurant and increasing its sales (from preparation through to service)

Role / Responsibilities

• Be the host and communicate with guests
• Organize the restaurant team: their tasks, schedules and information meetings
• Staff management: recruitment, training, evaluation and promotion
• Monitoring customer service levels
• Ensure the quality of service and service provision
• Maximize restaurant occupancy
• Ensure on-going profitability and have knowledge of financial matters
• Increase restaurant sales
• To recommend purchases of necessary items to F&B Manager.
• To recommend the hire or discharge of employees in the Restaurant to the F&B Manager.
• To manage and control the Restaurant in order to achieve or exceed budget.
• To control operating equipment through correct handling, storage and regular stock counts, in order to minimize loss through waste, theft and breakages.
• To direct, coordinate and control the efforts of the Restaurant personnel in maintaining a high standard of service, presentation and efficiency.
• To ensure that all furnishings and fittings are kept clean and in a good state of repair.
• To maintain a high standard of customer relations and personal contact with guests and to ensure that guest complaints are dealt with immediately and efficiently.
• To be responsible for the implementation and maintenance of Restaurant procedures as directed by the F&B Manager.
• To ensure that all items served are correctly billed.
• Draws up of the shifts, staff changes and possible operational improvements.
• Responsible for opening and closing of shift procedures.
• Ability to work under pressure, excellent appearance and manner.
• Ability to deal with all levels of customers.
• To instruct and train Restaurant personnel in all aspects of practical and social skills to ensure a high standard of efficiency and service in the Restaurant.

Professional / Educational Requirements

• HND level or similar standard in hotel/food and beverage studies
• Significant experience in the food and beverage industry, especially in dining room service
• Minimum of 5 years in similar post.
• Excellent knowledge of food and wine
• Must be fluent in the English
• knowledge of Nigerian and foreign languages will be an added advantage.

Qualities and Skills Required:

• Customer focused
• Listening skills stress management, team motivation
• Sales skills
• Ability with figures and the ability to manage a profit centre
• Ability to deliver training
• Dynamism/good relationship skills
• Excellent knowledge of food and wine
• literate with Excel, MS Word abilities
• Must be fluent in the English.

Job Title: Executive HouseKeeper Job Title: “EHK-HOSP-FCT” Location: Abuja Position Objective The objective for the Executive HouseKeeper position is to:

• Manage and ensure guest comfort
• Manages the daily cleaning and tidying of all the hotel bedrooms and any public areas
• Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action

Role / Responsibilities

• Oversee the housekeeping operations, including laundry
• Manage the Housekeeping Department
• Develop and install housekeeping and laundry policies and procedures as well as set short and long term strategies for the hotel
• Conducting departmental performance evaluations as necessary and in accordance with policies and procedures
• Liaise with maintenance departments to ensure smooth flow of repair work in the hotel
• Liaise with Front Office regarding guest check in’s and check outs, room assignments and rooming lists
• Responsible for the linen and equipment supplied for his or her use
• Ensure the hygiene and safety of the hotel bedrooms
• Monitor room maintenance
• Ensure that guests receive high quality service
• Ensure world class standard is applied in housekeeping

Professional / Educational Requirements

• Education to HND level or similar standard in hotel management
• A minimum of 5 years working experience in the hospitality industry with 3 years Significant experience as an Executive Housekeeper
• Fluency in a second language would be an advantage and beverage industry.

Qualities and Skills Required:

• Excellent listening
• Attention to detail
• Time management skills
• Ability to deliver training
• Team working
• Excellent Customer relationship management
• Good physical resilience
• Amiable disposition
• Organization and thoroughness
• Discretion: not disturbing guests.

Note

• Failure to use code as subject of the mail automatically disqualifies candidate
• Only qualified candidates will be contacted

How to Apply Interested and qualified candidates should send their CV's to: [email protected] with the Job Ref number that you are applying for, example “ASSTEHK-HOSP-FCT” as subject of the mail.   Application Deadline: 12th May, 2017.

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