Ongoing recruitment in an MTN Enterprise Business Unit Company

Management Alternatives Limited – Our client is a
direct ICT channel of the MTN Enterprise Business Unit trading on MTN
Nigeria SMEs products and services. As part of its consolidation and
expansion effort for its operation in Nigeria, MAL is recruiting
competent and qualified personnel to
be outsourced to the client
organization for the below position:

Job Title: Driver
Reference Code: SDC/MAL/D008
Location: Abuja
Reports to: Admin Manager
Summary

  • Under the supervision of the Admin Manager, the Customer
    Relations officer will interact with customers to provide them with
    information to address inquiries regarding organizations’ products and
    services.
  • S/he will create new and maintain existing relationships for the
    organization, assist in sales and marketing of organizations’ products
    and services, targeting of clients, business analysis, decision making,
    monitoring, follow up and recovery of target group assigned with focus
    on creating new market and also entertain the needs of the customers and
    find ways to solve customers, problems.

Essential Duties and Responsibilities

  • Ensure that the Company vehicles are clean and well taken care of at all times.
  • Monitor and carry out routine checks of Vehicles and Report Accordingly.
  • Ensure that Company Vehicles are driven safely, reduce the
    possibility of theft and damage with Company procedures and regulations.
  • Conveyance of staff to and from their destination.
  • Record all movement in the Vehicle log book provided for the vehicle.
  • Carry out other duties assigned by Management.

Education Qualifications, Experience, Skills and Competencies

  • Must have a minimum of WACE certificate
  • Must have 5years Professional experience in same Position.
  • Good communication skill
  • Must have a high level of hygiene
  • Must have a Valid Driver’s License
  • Must be Knowledgeable about Abuja and its Environs route.
  • Must be well mannered.
  • Must be knowledgeable with Safety Procedures, Traffic Laws, State and Federal transit Regulation.

Remuneration
N45,000 – N50,000

Job Title: Store/Inventory Officer
Reference Code:
SDC/MAL/SIO005
Location:
Abuja
Reports to:
Finance Manager
Summary

  • Under the supervision of the Finance Manager, the store
    /inventory control will be in charge of organization entire store,
    supervise the retail organization staff, meet customer needs, plan and
    coordinate sales, merchandising and budgeting. 
  • S/He will supervise the general operations of the store, making
    sure it runs smoothly, clearly and meets any budget or sales goal. Also
    making sure the store is properly stocked, clean and in proper working
    order.

Essential Duties and Responsibilities

  • Management of entire store operations by initiating,
    coordinating and ensuring compliance with operational policies and
    procedures.
  • Ensure that all sales are accurately documented at all units and summary of activities reported to you on a weekly basis
  • Develop strategies to increase pool of customers, expand store traffic and optimize profitability.
  • Ensure high levels of customer satisfaction through exceptional service.
  • Maintain outstanding store condition and visual merchandising standards.
  • Report on buying trends and customer needs as well as innovative ideas to increase sales.
  • Effective management and resolutions of all customer and staff grievance and complaints.
  • Ensure all staff are proficient in the use of the automated sales/inventory recording system
  • Regularly check on sales associate and report on activities
  • Work with accounting unit to conduct regular audit of products and sales activities
  • Follow up with sales associates to ensure that ordered
    products/services are delivered to the customers on time and in good
    condition and quality
  • Responsible for monitoring and tracking of inventory by ensuring
    store has the right amount of stock to meet customer needs as well as
    prevent overstocking.
  • Responsible for weekly reporting of unit activities including
    sales and inventory information to the General Manager through the Chief
    Accountant
  • Responsible for sending customer feedback to Management in terms of pricing, sales, inventory, logistics, service etc.

Education Qualifications, Experience, Skills and Competencies

  • First Degree in Business Administration or any related
  • Must have 3-5 years’ experience especially in a sales or service driven environment
  • Experience in a similar position will be a big plus
  • Must be a mature, dynamic, articulate, charismatic, and
    confident and must possess the ability to enhance customer satisfaction,
    meet sales and profitability goals/target
  • Strong interpersonal and multitasking skill
  • Must be able to work under pressure and meet deadlines
  • Excellent written, oral and verbal communication skills
  • Must possess good customer relationship skills.
  • Must be IT Savvy with good experience in the use of MS Office suite
  • Ability to communicate effectively at all levels of the organization
  • Highly flexible and adaptable

Remuneration
N80, 000 – N100, 000

Job Title: Sales/Marketing Manager
Reference Code:
SDC/MAL/SMM010
Location:
Abuja
Department:
Sales
Reports to:
Managing Director
Summary

  • Under the supervision of the General Manager, Sales/Marketing
    Manager will work to improve the organizations market position and
    achieve financial growth.
  • This person will provide in depth support in defining long-term
    organizational strategic goals, build key customer relationships,
    identify business opportunities, negotiate and close business deals and
    maintain extensive knowledge of current market conditions.

Essential Duties and Responsiblities

  • Accountable for overall sales/business performance in the unit.
  • Develop and execute the marketing and sales plan, including
    sales targets and form strategic relationships with key customers, and
    stakeholders.
  • Generate sales monthly, weekly and annual sales report for the Organization
  • Manage the company’s own retail outlets and manage a direct sales team to drive sales output
  • Represent and promote the company’s image in the industry and community.
  • Monitor stock levels of customers for prompt replenishment, to avoid stock-outs.
  • Coordinate marketing event/promotion to create awareness and enhance sales volume.
  • Motivate staff by leading through example, resolving conflicts and driving business performance.
  • Provides product line budget requirements into the business unit annual operating plan.
  • Develops all aspects of the marketing mix to ensure the successful launch of new products throughout the subsequent lifecycle.
  • Drives pricing activity throughout the product lifecycle.
  • Develop and execute marketing initiatives to promote the company’s offerings to its target market.
  • Maintain a hitch-free delivery to the customers and strive to resolve complaint within 24 hours, if they arise.
  • Drives available marketing resources and uses those resources appropriately and as needed.
  • Protects intellectual property of the organization, and works with legal counsel and engineering to ensure asset protection.
  • Uses market research capabilities to plan for and implements an
    appropriate approach based on the understanding of the organizations
    target market and competitors.
  • Drive improvement of customer satisfaction and solves elevated customer issues in relation to product.
  • Recommends marketing process changes that will improve Organizational Productivity
  • Develops work plans for Marketing/Sales Associate and Customer
    Relations Officers to deliver product line results; provides guidance
    and direction on problems and issues; delegates work assignments
    considering employee skills and development needs.

Education Qualifications, Experience, Skills, and Competencies

  • First Degree in Business Administration, Marketing or related field
  • At least 3-5 years sales experience in either the telecommunications or FMCG sector and in a managerial position driving a team
  • Excellent numeric and analytic skill
  • Calm temperament
  • Aggressive achiever, fast learner and culturally adaptable
  • Excellent communication skill
  • Demonstrated achievements to include building channel partner and retail networks in excess of 100 dealers
  • Excellent Knowledge of Microsoft Office suite

Remuneration

  • N100,000 – N120,000

Job Title: Marketing/Sales Associate
Location:
Abuja
Department:
Sales
Reports to:
Sales Manager
Summary

  • Under the supervision of the Sales/Marketing Manager,
    Marketing/sales Associate will work directly on the field to develop and
    execute marketing and business strategies to maximize profitability,
    improve the organizations market position and achieve financial growth.
  • This person will provide the marketing information that will
    translate to building key customer relationships, identify business
    opportunities, negotiate and close business deals and maintain extensive
    knowledge of current market conditions and exceed the expected sales
    targets.
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Essential Duties and Responsibilities 

  • Achieve individual set targets and productivity in respective KPI’s
  • Grow existing customers and migrate them into higher value tiers
  • Keep record of customers visited or sold to and update it regularly
  • Work with the Sales manager in the development of marketing plans and strategies.
  • Identify business opportunities by identifying prospects researching and analyzing sales options
  • Maintain relationships with clients by providing support,
    information, and guidance; researching and recommending new
    opportunities; recommending profit and service improvements.
  • Contribute to team effort by accomplishing related results as needed
  • Meeting Sales Goals, Creativity and Sales Planning.
  • Report competitors’ activity to sales/marketing manager
  • Compiling and analyzing sales figures and reporting this daily, weekly and monthly
  • Collecting customer feedback and market research
  • Increasing business opportunities through various routes
  • Sell products by establishing contact and developing relationships with prospects.
  • Reporting to sales/marketing managers.

Education Qualifications, Experience, Skills and Competencies

  • First Degree in Business Administration, Marketing or related field
  • At least 1-2 years sales experience in either the telecommunications or FMCG sector
  • Excellent interpersonal and communication skill
  • Excellent Knowledge of Microsoft Office suite
  • Excellent numeric and analytical skill.

Remuneration

  •   N75,000

Job Title: Chief Accountant
Reference Code: SDC/MAL/FAM004
Location: Abuja
Department: Finance
Reports to: General Manager
Summary

  • Under the supervision of the General Manager, the Finance and
    Accounts Manager will be in charge of the Finance and Accounts
    department and the entire team.
  • He /She will be responsible for performing cost accounting
    functions, capturing income, generating financial report, budgeting,
    filing, taxation, business recommendations and other finance and
    accounting related issues in the Organization

Essential Duties and Responsibilities

  • Directly overseeing the Finance & Accounts Department to
    ensure the timely delivery of organization finances & accounts to
    management.
  • Defining, implementing and monitoring effective financial data
    management systems. His functions include but not limited to ensuring
    that the Finance & Accounting tasks are completed accurately and
    according to deadline schedule for his team
  • Coordinate the collation of all vouchers and post using appropriate code in the accounting software.
  • Computing and remitting the company’s VAT on sales to the relevant tax authority.
  • Reconciling all bank accounts, field operations work and reporting on all monthly.
  • Analyzing current financial performance relative to previous years and re-aligning the company’s financial decisions as needed.
  • Responsible for the supervision of the Account team and ensuring
    the daily, weekly and monthly tasks are completed accurately and timely
  • Maintain client’s data base
  • Ensure all cash items are recorded and resolved daily; variance is resolved same day
  • Review journal entries for appropriate supporting documentation, remarks, account and amount
  • Appropriate and timely communication with departmental units; provide adhoc reports as requested
  • Prepare monthly bank reconciliations
  • Journal entries
  • Responsible for accounts receivable activities; invoicing, statements and aging
  • Monthly preparation of balance sheet work papers; ensure activity is appropriate
  • Prepare and review of financial statements and expenses
  • Review all ledger account reconciliations to include: bank statements, assets, liabilities and credit cards.
  • Working closely with all Departments to contribute to process improvement initiatives.
  • Administer and monitor the day to day financial systems of the organization
  • Provide advice to the MD on critical financial matters and communicating these in a clear and comprehensive manner
  • Oversee and ensure internal audit standards are met.
  • Perform other duties as requested by management.

Education Qualifications, Experience, Skills and Competencies

  • A First degree in Accounting or Finance
  • An Audit background is an added advantage
  • 5years relevant work experience.
  • Excellent Knowledge of Accounting policies and Procedures
  • Advanced use of Microsoft Office suite (especially Excel)
  • Proficiency in the use of Accounting Software
  • Excellent communication skills
  • Good IT Skills
  • ICAN or ACCA Certified will be an added advantage
  • Ability to meet deadlines and handle multiple task.
  • Great attention to detail.
  • Knowledge of Managements Accounts is essential.

Remuneration
N120, 000 – N130, 000

Job Title: Accounts Assistant
Reference Code:
SDC/MAL/ AA009
Location:
Abuja
Department:
Finance
Reports to:
Chief Accountant
Summary

  • Under the supervision of the Chief Accountant, Accounts
    Assistant will assist the Accounts Manager in managing the financial
    resources of the Organization in accordance with the accounting
    principles and financial regulations of the Organization.

Essential Duties and Responsibilities

  • Posting of receipts generated by the Cashier
  • Vouching of Invoices and other payable claims
  • Oversee the administration of Petty Cash and all disbursements
  • Coding of vouchers & reclassification of wrongly coded transactions
  • Monitoring prompt and accurate posting
  • Ensure daily reconciliation of accounts
  • Maintain imprest/petty cash account
  • Preparation of Tax schedules (WHT – State & Federal and VAT) for remittance
  • Monthly reconciliation of Ledgers balances to the Trial balance
  • Keep record of transfer of material in store
  • Timely reconciliation of accounts
  • Daily storage key data of financial transactions in database
  • Liase with store and inventory control officer to ensure a balance in stock against cash remitted daily
  • Monitor the implementation open purchase orders
  • Track and restore accounting or documentation problems and discrepancies
  • Compile reports/summaries on activities

Education Qualifications, Experience, Skills and Competencies

  • A First Degree in Accounting or related field
  • 3-5years relevant work experience.
  • Excellent communication skills, including interpersonal skills, and should communicate well in written and oral English.
  • Must be able to use accounting software
  • Excellent knowledge of Microsoft Office suite
  • Must posses great attention to details
  • Must have thorough knowledge and understanding of accounting principles, theories, practices, and terminology
  • Must be tolerant, respectful, and sensitive
  • Must have the ability to work in a civil and cordial manner with people

Remuneration
N80,000 – N100,000

Job Title: Customer Relations Officer
Reference Code:
SDC/MAL/CRO007
Location:
Abuja
Department:
Reports to:
Admin Manager
Summary

  • Under the supervision of the Admin Manager, the Customer
    Relations officer will interact with customers to provide them with
    information to address their inquiries regarding organizations’ products
    and services.
  • S/he will create new and maintain existing relationships for the
    organization, assist in sales and marketing of organizations’ products
    and services, targeting of clients, business analysis, decision making,
    monitoring, follow up and recovery of target group assigned with focus
    on creating new market and also entertain the needs of the customers and
    find ways to solve customers’ problems.

Essential Duties and Responsibilities 

  • Developing a good understanding of client, their industry, what they do and their work culture and environment
  • Using sales, business development, marketing techniques and
    networking in order to attract and close business deals for the
    organization
  • Business development and client relations
  • Market and product research analysis.
  • Prepare customer service summary reports.
  • Ensures and provides quality service to both internal and external customers
  • Handle inbound customer service calls with professionalism.
  • Answer customer inquiries and follow through on requests.
  • Optimize the marketing of all company products.
  • Develop new accounts and maintain existing relationships.
  • Make outbound calls to business customers.
  • Customer product feedback & Competitors intelligence to know how we can improve
  • Provide customer service support to the organization by
    obtaining, analyzing and verifying the accuracy of order information in a
    timely manner.
  • Identify risks in customer’s businesses and proactively work on mitigating the risks.
  • Other duties as assigned.

Education Qualifications, Experience, Skills and Competencies

  • A first degree in business administration, marketing or related field
  • Minimum of 2-3 years working experience in sales or customer
    service in telecommunication industry with demonstrable knowledge of
    sales or general marketing.
  • Excellent communication and interpersonal skills.
  • The ability to understand and analyze sales figures.
  • Be a good time manager
  • Ba able to take initiative and be proactive
  • Excellent knowledge of Microsoft Office suite
  • Possess excellent writing skills
  • Skills in Follow up/Feedback on outstanding transactions.
  • Good planning and organizational skills.
  • Be friendly and wiling to proffer solutions
  • Innovative and smart.
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Remuneration

  •  N70,000 – N80,000

Job Title: Front Desk Officer
Reference Code:
SDC/MAL/FDO006
Location:
Abuja
Reports to:
Admin Manager
Summary

  • Under the supervision of the Admin Manager, the Front desk
    officer serves as the face of the company and will be responsible for
    handling front office reception and administrative duties, including
    greeting guests, taking and making business calls, handling company
    inquiries, sorting and distributing mail, also schedule meetings and
    make travel arrangement for executives.

Essential Duties and Responsiblities

  • Keep front desk tidy and presentable with all necessary material (pens, forms, etc.)
  • Attend to clients and guests
  • Answer inquiries and provide information to the general public,
    customers, visitors, and other interested parties regarding activities
    conducted at establishment and location of departments, offices, and
    employees within the organization.
  • Handle daily mails and package delivery
  • Interface with the marketing or sales department on customers’ needs
  • Monitor office supplies and place orders when necessary
  • Organize and maintain files and records.
  • Act as a liaison between clients and executive staff.
  • Screen all incoming calls to answer or forward calls, providing information, taking messages, or scheduling appointments
  • Perform administrative support tasks such as managing staff meetings and writing minutes.
  • Manage multi-line switch boards
  • Schedule appointments and maintain and update appointment calendars.
  • Take up other duties as assigned.

Education Qualifications, Experience, Skills, and Competencies

  • Applicant must have a minimum of Bachelor’s Degree or equivalent.
  • 1- 3 years relevant experience.
  • Must be able to handle travel logistics and scheduling of meetings
  • Excellent interpersonal skill
  • Familiar with switchboard
  • Strong communication and people skills
  • Familiar with office machines (e.g. printer, binder, etc.)
  • Proficient in English (oral and written)
  • Proficient in the use of Microsoft Office suite.
  • Good organizational, problem-solving and multi-tasking abilities
  • Customer service orientation

Remuneration 

  • N65, 000 – N75, 000

Job Title: Administrative Manager
Reference Code:
SDC/MAL/AM003
Location:
Abuja
Department:
Administration
Reports to:
General Manager
Summary

  • Under the supervision of the General Manager, the Administrative
    Manager will be in charge if the administrative operations of the
    organization.
  • S/He must be a highly organized and efficient professional with
    administrative experience and basic understanding of the principle of
    personal finance and should be able to improve organization efficiency,
    productivity metrics and provide oversight for all administrative
    personnel.

Essential Duties and Responsibilities

  • Planning, organizing and implementing administrative systems.
  • Responsible for directing, coordinating and managing the activities of staff and office operations
  • Maintain monthly data base for staff (attendance sheet, leave, timesheet, etc)
  • Works within the organization policies and procedures in order
    to guarantee rigorous and transparent procedures and to fulfill the
    objectives and mission of the organization.
  • Prepare and issue per diem payment slips / advances for employees
  • In charge of securing the organization legal registration.
  • Prepare and verify contracts (service contracts, premises rental, rental contracts, etc )
  • Manage the filing, storage and security of documents
  • Manage schedules and deadlines.
  • Provide technical and logistics support for staff.
  • In charge of maintenance of company vehicles, fueling and drivers log books.
  • Serve as liaison between staff and management, communicate needs and concerns.
  • Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
  • Identify staff development and training needs and ensures that
    training is obtained. Ensure proper labor relations and conditions of
    employment are maintained.
  • Maintain records, prepare reports and compose correspondence relative to the work.
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
  • Plan and coordinate administrative procedures and systems and devise ways to streamline processes
  • Monitor costs and expenses to assist in budget preparation
  • Oversee facilities services, maintenance activities and vendors (e.g electricians)

Education Qualifications, Experience, Skills and Competencies

  • A First Degree in Business Administration, Management or any related field
  • At least 3 years relevant working experience
  • Basic Understanding of personnel management
  • Exceptional written and oral communication skills
  • Excellent Microsoft office suite
  • Excellent organizational and time management skill
  • Excellent interpersonal skill
  • Experience in supervisory role
  • Honesty and reliability
  • Self-starter and attentive
  • Willing to work extra hours to meet deadline

Remuneration
N100, 000 – N120, 000

Job Title: Personal Assistant
Reference Code:
SDC/MAL/PA002
Location:
Abuja
Department:
Administration
Reports to:
Managing Director
Summary

  • Under the supervision of the Managing Director, the Personal
    Assistant will provide executive, secretarial and administrative
    support, act as the primary point of contact for internal and external
    constituencies on all matters pertaining to the Office of the Managing
    Director.
  • S/He will also serve as a liaison to the board of directors and
    senior management teams, organize and coordinate executive outreach and
    external relations efforts, manage the social platforms with relations
    to the MD and the company and oversee special projects.

Essential Duties and Responsibilities 

  • Act as the point of contact between the Managing Director and clients
  • Screening and receiving phone calls, messages, enquires and request and handling them when appropriate
  • Handle all written communication, compiling data for reports,
    creating computerized presentations, writing reports, transcribing
    dictation, editing, proofreading and other information preparation
    duties for the MD.
  • Manage the MD’s work schedules and travel logistics which also
    includes appointments with clients and other stakeholders. May travel as
    need arises to represent the MD
  • Prepare briefs, presentations, papers in a variety of format to support the activities of the Managing Director
  • Researching opportunities (events, projects, trainings,
    businesses, etc), and engaging networks relevant to the work of the
    Managing Director
  • Create and manage the MD and Company’s social media handles and ensure the company is being promoted on social media.
  • Organize, attend and ensure the Managing Director is well
    prepared for meetings and preparing reports by collecting and analyzing
    information.
  • Setting up and managing both electronic and paper filing
    systems, as well as taking steps to maintain that the company and the
    Managing Director are in compliance with all applicable record-keeping
    requirements
  • Supporting business interests of the company and Managing Director with research, contacts and proposals.

Education Qualifications, Experience, Skills and Competencies

  • A First degree in Business Administration, Secretarial studies, Management
  • At least 3-5years relevant working experience
  • Exceptional written and oral communication skills
  • Excellent Microsoft office suite and IT skills
  • Ability to work under pressure and tight deadlines
  • Excellent organizational and time management skill
  • Ability to research, digest, analyze and present material clearly and concisely
  • Excellent interpersonal skill
  • Honesty and reliability
  • Self-starter and attentive
  • Very discrete and confidential
  • Flexibility and adaptability to juggle a range of different task.
  • Willing to work extra hours to meet deadlines.

Remuneration

  •   N100, 000 – 120,000

Note: Only shortlisted candidates will be contacted. 

How to Apply
Interested and qualified candidates should submit one page personal profile and CV’s as a single word document to: recruitment@mal.com.ng the subject of the mail should be the Job Title-Job Code

Application Deadline: 22nd May, 2017.

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