Vacancies at Verite Microfinance Bank Limited

Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution. Verite MFB takes pride in our strong, enthusiastic and youthful management team which gives us the ability to tirelessly go the extra mile and deliver financial services that is of highest quality to the unbanked. We are recruiting to fill the position below: Job Title: Head, Marketing Location: Lagos Key Responsibilities

• Drive Marketing governance by providing guidance and support to all Marketing teams
• Ensure that all Marketing activities adhere to Verite processes and procedures relating to the mitigation of financial and operational risk, and are compliant with local regulations and codes of practice
• Achieve agreed sales targets compliantly and within set timescales
• Take proactive corrective measures, when required, to ensure that personal performance is in line with individual targets.
• Maintain a comprehensive knowledge of the Bank’s assets and liability products and a working knowledge of competitor products
• Maintain a strong and positive working relationship with colleagues across the organisation.
• Co-ordinate and deliver presentations, seminars, briefings to individuals and groups in the target market.
• Demonstrate a passion for the delivery of sales and service that exceeds the expectations of the customer.

• B.Sc/HND and or equivalent in any discipline
• He/She must have worked in the financial sector in similar capacity for at least 2 years.
• Proven track record of helping sales team to achieve set target
• Team player with excellent communication and interpersonal skills.
• Must be passionate about service quality.
• Key qualities of Self-motivation, persistence and follow up
• Organised and able to adhere to deadlines
• Intermediate user knowledge of PowerPoint, Word and Excel
• Proven track record of delivering compliant sales against target through self-generation of leads and referrals - an Achiever
• Excellent networking and customer relationship management skills

• Manage and resolve customer complaints
• Answer customer/non customer calls, web chat and emails
• Handle all calls as per case process, utilizing knowledge management application, CRM tool and banking platform
• Handle customer interaction in a positive and business-like manner
• Enter new customer information into system and update existing customer information
• Follow up customer calls where necessary

• OND or equivalent
• Must be female
• Experience in a call centre, and/or banking environment strongly preferred
• Excellent phone presentation and communication skills
• Excellent organizational skills
• Excellent time keeping skills
• Professional telephone manner
• Ambitious and hungry to succeed
• Punctual at all times
• Vigilant listener
• Self-motivation
• Positive attitude
• Reliable and flexible
• Ability to deal with difficult customers/situations over the phone
• Ability to work towards daily, weekly, monthly targets
• Strong keyboard skills
• Be able to maintain product and process knowledge
• Desirable Skills
• Experience of working within a Financial Services environment would advantageous but not essential.