Call Centre Agents recruitment at The Outsource Group

TheOutsource Company is a 100 % privately held Nigerian company offering
BPO/ITES (Business Process Outsourcing/Information Technology Enabled
Services), from its state of art 350+ seat (additional 1000 seat also in
plan) call center facility in Abuja, Nigeria. Our world class facility
offers end-to-end voice and non-voice BPO services globally.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location
: Wuye District, Abuja
General Role

  • This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
  • Answer incoming and making outbound calls, perform follow up
    calls, inquiries and questions, handle complaints, troubleshoot problems
    and provide information.

General Job Tasks and Responsibilities

  • Answer inbound and make outbound calls and respond caller enquiries
  • Research required information using available resources
  • Process request orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls when necessary
  • Document all call information per standard operating procedures
  • Manage and or resolve with supervisor all customer complaints / disputes
  • Provide customers with product and service information
  • Enter new customer information into system when applicable
  • Update existing customer information when applicable
  • Other duties as may arise from time to time and may be assigned to the employee

Key Required Language Skills

  • Fluent English( you must speak American / British English).
  • Those who can not speak American or British English need not apply.

How to Apply
Interested and qualified candidates should send their CV’s to: Careers@outsource.ng Referencing #TOG English Speaker

Application Deadline  30th June, 2017.

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