Customer Support Executives recruitment in an eCommerce Company in Lagos

eRecruiter Nigeria – Our Client, is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they are recruiting suitable and qualified candidates to fill the vacant position below:

Job Title: Customer Support Executive
Location: Lagos
Slot: 3
Key Responsibilities

  • Receive calls and answer inquiries from customers
  • Take orders from customers
  • Resolve complaints and grievances
  • Relay information from management to customers when needed
  • Cold calling and after sales review as when necessary
  • Maintaining call and request logs
  • Provide reassurances on behalf of the brand
  • Ensure brand image is at its best
  • Provide impeccable customer service

Key Requirements

  • Should have work experience in customer support or sales support or customer service
  • 6 months – 18 months work experience in a similar position
  • Should have a degree and have completed NYSC
  • Should be well attuned with the functioning of eCommerce
  • Must have excellent customer service skills
  • Should be very young, smart and eloquent
  • Females are highly advised to apply
  • Must be sound in spoken English with strong communication skills
  • Must be knowledgeable with computer operations and the internet
  • MUST have a LAPTOP and an ANDROID phone
  • Relevant experience must be from eCommerce/FMCG/Retail
  • Should understand the ideas of a startup
  • Must be passionate about startups


How to Apply
Interested and qualified candidates should forward an updated CV to: charles.azode@erecnigeria.com and a short note answering the following questions:

  • Why would you want to work with a startup?
  • Do you have a laptop and android mobile?
Application Deadline  30th June, 2017.
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