FEZ Integrated Services Limited Vacancy for a Customer Service Head

FEZ Consultants, a subsidiary of FEZ Integrated Services Limited is a
Human Resource firm that operates with a broad knowledge of the manpower
dynamics within the Nigerian business environment, thereby
guaranteeing our clients a best fit solution to their human resource
requirements.

We are recruiting to fill the position below:

Job Title: Head, Customer Service

Location
: Lagos
Job Description

  • Achieves customer service objectives by contributing customer
    service information and recommendations to strategic plans and reviews;
    preparing and completing action plans; implementing production,
    productivity, quality, and customer-service standards; resolving
    problems; completing audits; identifying customer service trends;
    determining system improvements; implementing change.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Meets customer service financial objectives by forecasting
    requirements; preparing an annual budget; scheduling expenditures;
    analyzing variances; initiating corrective actions.


How to Apply

Interested and qualified candidates should send their CV’s to: recruitment@fezltd.com


Application Deadline  12th June, 2017.

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