FEZ Consultants, a subsidiary of FEZ Integrated Services Limited is a
Human Resource firm that operates with a broad knowledge of the manpower
dynamics within the Nigerian business environment, thereby
guaranteeing our clients a best fit solution to their human resource
We are recruiting to fill the position below:
Job Title: Head, Customer Service
- Achieves customer service objectives by contributing customer
service information and recommendations to strategic plans and reviews;
preparing and completing action plans; implementing production,
productivity, quality, and customer-service standards; resolving
problems; completing audits; identifying customer service trends;
determining system improvements; implementing change.
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Meets customer service financial objectives by forecasting
requirements; preparing an annual budget; scheduling expenditures;
analyzing variances; initiating corrective actions.
How to Apply
Interested and qualified candidates should send their CV’s to: firstname.lastname@example.org
Application Deadline 12th June, 2017.