IT Outsourcing Operation Director Vacancy at First Point Group

At First Point Group we’ve made the global telecoms & technology recruitment industry our business. For clients such as Huawei, Amdocs, Juniper and Ericsson the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.
Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms and technology professionals around the world. As a result, we’re perfectly placed to help our clients and candidates deliver the next generation of technology.

We are recruiting to fill the vacant position below:

Job Title: IT Outsourcing Operation Director
Location: Nigeria
Job Description

  • Establish Operation plan, milestones and deliverables.
  • Design, establish and manage cost effective, sustainable service delivery across all offerings – drive definition of, and protect, delivery strategies and standards
  • Establish and manage Operation team structure and members.
  • Establish team management process and organization.
  • Plan, manage and execute Operation Projects’ budget to ensure successful delivery.
  • Establish and standardize Operation delivery process.

Profession Requirement

  • With 10-15 years related experience in Telecom or MTK, very deep understanding of IT Outsourcing/ Managed Services project
  • Evidence of being able to turn a high level strategy into a set of deliverables and key tasks
  • Leadership capability across his managers, project managers and other managers in the organization
  • Should be able to establish and maintain effective working relations with the customer, transformation team, operations team and other stakeholders and businesses
  • Should have the capability to share best practices in Transformation and Program Management
  • Excellent facilitation and presentation skills
  • Capable of good problem solving skills and techniques
  • Industry accreditation such as Prince 2, MSP, ITIL etc are advantage
  • Business driven and should have the capability to translate technical delivery projects to business benefits and realization
  • Good communication capabilities and pro-activeness are preferred.
  • Language: Excellent written and oral communication skills in English.
  • Proven experience of designing and implementing complex projects and programmes including change management
  • Specific technical “know-how” (at least) on BSS and Infrastructure IT Domains
  • Experience on the delivery of improvements in large customer management and also supporting operational environment
  • Can interface with Customer C-Level and across all other levels of people including internal organization
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How to Apply
Interested and qualified candidates should:
Click here to apply

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