S&S Hotels and Suites recruitment for Customers Care Personnel

S&S Hotels and Suites, remain the hotel of choice for the business
traveler who requires a convenient central location offering a welcome
haven that feels like a second home and the unrivalled services
personified by the warmth and dedication of our staff, as well as the
discerning leisure traveler
seeking the captivating dining and limitless
nightlife destinations within walking distance of the hotel.
We are recruiting to fill the position below:

Job Title: Customers Care Personnel
Location:
Lagos
Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Recruit, mentor and develop customer service agents and nurture
    an environment where they can excel through encouragement and
    empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports

Requirements

  • B.Sc Degree in Business Administration or related field.
  • Proven working experience as a customer service manager for smart phone
  • Experience in providing customer service support.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Excellent knowledge of management methods and techniques
  • Proficiency in English.
  • Advanced troubleshooting and multi-tasking skills.
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Note: Do not call. Qualified candidates will be contacted after CV review.


How to Apply

Interested and qualified candidates should send their applications and CV’s to: sshotelsandsuites105@gmail.com

 
Application Deadline: 30th June, 2017.

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