Stanbic IBTC Bank recruitment for a Graduate Card Support Officer

Stanbic IBTC Bank is a leading African banking group focused on
emerging markets globally. It has been a mainstay of South
Africa’s financial system for 150 years, and now spans 16
countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us
guarantee exceptional client service and leading edge
financial solutions. Our growing global success reflects
our commitment to the latest solutions, the best people,
and a uniquely flexible and vibrant working culture. To
help us drive our success into the future, we are looking
for resourceful individuals to join our dedicated team at our
offices.

We are recruiting to fill the vacant position below:

Job Title: Card Support Officer
Job ID: 24398
Location: Lagos Island
Job Details

  • Group Information Technology systems development, business
    analysis, architecture, project management, data warehousing,
    infrastructure, maintenance and production

Job Purpose

  • E-Channels applications support e.g. Postilion for ATM, POS and
    Visa/ Master Cards solutions, FinacleInternet Banking, Telephone
    Banking, Finacle USSD

Key Responsibilities/Accountabilities

  • Management and support of the Bank’s Postilion Front End
    Processor (FEP), Postilion Portal, Postilion Office, Postilion Realtime
    and other auxiliary systems Switching system uptime and availability
    above 95% at any given time
  • 90% Successful project delivery around Cards and payment applications
  • Timely resolution of e-Channel applications incidents raised within the agreed SLA
  • 95% remedy SLA met
  • Administration and support of e-Payment solutions e.g. PayDirect, WebPay and REMITA,
  • 95% successful rate across all payment platforms
  • Customer satisfaction around card issuing system as well as system uptime above 95%
  • Channels Integration and Postilion Application implementation,
    Support, Support banking application projects relating to eChannels
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Preferred Qualification and Experience

  • First Degree in IT and Computer Sciences
  • 1-2 years experience in Information Technology (IT Operations)
  • MSQL server administration
  • Chartered Institute of Business Analyst


Knowledge/Technical Skills/Expertise:

  • Integrate Patterns Between Systems
  • IT Applications
  • Excellent customer relationship and ability to manage client expectations
  • Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
  • Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
  • Technical Analysis
  • Proficent Application Knowledge for Support
  • Strong analytical and problem solving skills


How to Apply

Interested and qualified candidates should:
Click here to apply

Application Deadline  21st June, 2017.

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