Ongoing recruitment in a Leading Commercial Bank, 31st July 2017

Oscar Temple - Our client is one of the leading and respected retail and commercial bank in Nigeria. They offer a comprehensive range of services to corporate, commercial and individual customers in Nigeria We are recruiting to fill the position below:     Job Title: IT Business Support Officer Location: Nigeria Job Summary

• Ensure availability / Uptime of Ancillary applications.
• Ensure prompt resolution of issues.
• Reduce application downtime to the barest minimum

• Ensure documentation of processes and procedures within the unit.
• Proactively Ensure 0% downtime on all Ancillary applications within my purview in the Bank.
• Review of Ancillary Applications for optimal performance.
• Ensure prompt escalation of issues to the vendor(s).
• Liaise with the responsible unit to ensure that the appropriate hardware resources are allocated to the application databases.
• Ensure availability and optimal running of the databases by the unit responsible.
• Ensure optimal security and performance of all databases by the unit responsible. Ensure that all databases /Applications are backed up by the unit responsible.
• Effective Training & Skill Transfer to all team members (Ancillary Application Support)
• Ensures prompt resolution of issues.
• Provide jobs status report on a weekly basis to the Head, Ancillary Applications.
• Analyze the processes/applications in use and initiate enhancement as the case may be.

• Good technology related university degree in Computer Science
• Minimum of 4 years cognate IT and Software/Database Support experience in a large to medium size bank/financial institution or company providing related services.
• Possess analytical and problem solving skills
• Adequate knowledge of SQL scripting.
• Working knowledge of client server architecture environment.

• Oracle And SQL Server Databases
• Data warehouse and Data Modelling
• Large Data Extraction and Transformation

• The goal is to gradually achieve superior customer engagement and intimacy by strategically exploiting all aspects of the social media marketing roadmap.
• Social media specialists should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels.
• You are responsible for Creating and joining relevant conversations on behalf of the brand.

• Be responsible for the implementation and monitoring of social media campaigns.
• Curate, create, and write social media posts that drive engagement.
• Maintain and update social media content calendars.
• Community management and engagement across all social channels.
• Pitch social-first story and video ideas with viral potential.

• Proven 1- 2 years working experience in social media marketing or as a digital media specialist
• Adequate knowledge of web development, CRO and SEO
• Knowledge of online marketing and good understanding of major marketing channels
• B.Sc (Second class Upper ) in Communications, Marketing, Business Administration, Public Relations, Computer Science or Related fields.
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Demonstrable social networking experience and social analytics tools knowledge

• Primarily responsible for driving the Bank’s technology operations across the business as well as implementation of new IT systems, policies/Governance.
• This includes developing of roadmap of IT innovations that the business will require IT to integrate, developing critical documentation required for IT on-boarding of new business defined capabilities in addition to innovations and ensuring such documentation is used to drive cost assignment to the businesses in line with business consumption modeling.

• Oversee all technology operations (e.g. network security) and evaluate them according to established goals
• Develop a roadmap of IT innovations that the business will require IT to integrate
• Develop critical documentation required for IT on-boarding of new business defined capabilities in addition to innovations
• Map the IT budget onto cost targets for IT departments and units and measuring compliance
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management
• Analyze the business requirements of all functions and departments to determine their technology needs
• Purchase efficient and cost effective technological equipment and software
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Identify the need for upgrades, configurations or new systems from the Business Units and report to upper management.

• BSc/BA in Computer Science, Engineering or relevant field; MSc/MA will be a plus
• 10 – 12 years banking experience out of which (5 – 6) years have been spent supporting major technology projects in large Banks/Organizations with proven experience as an IT director or similar roles.
• Experience in creating and implementing IT policies and systems that will meet the business unit objectives.
• Good knowledge of finance terms and modelling for cost management.

• Manage, oversee projects and ensuring full stakeholders participation and acceptance of project deliverables within agreed scope, budget and schedule.

• Manage and oversee projects from initiation to closing
• Ensures the timely completion of all project mile stones
• Has overall responsibility for structuring a project, performing the detailed planning, development, and managing project execution and completion of moderate or large projects
• Defines the phase deliverables, tracks milestones
• Develops best practices and tools for project execution and management
• Identifies and addresses technology gaps identified throughout the project life cycle
• Conducts research into project-related issues and products
• Reviews, monitors enhance and update the project work plan and road maps from start to finish line.
• Ensures the direction, magnitude and financial expenditures of projects are in compliance with bank regulations, policies and budgetary benchmarks.
• Work with end user groups ( employees) and integrators on reviewing and finalizing the requirements gathering process and compliance with change request process
• Ensure full participation of all important stakeholders to guarantee a full acceptance of the project deliverables and outcomes.
• Manages quality assurance, resolution of issues, status reviews and reporting, development of standards, change control, customer support, and compliance with all policies and procedures.
• Supports, manages and oversees Proof-of-Concepts and the ensuing evaluation process for the vendor and solution selection process Works closely with Information Technology Department to ensure all necessary system architecture.
• Other responsibilities as may be delegated by the Head of Project

• Minimum education level - B.Sc in Computer Sciences, Engineering, Social Sciences or Equivalent.
• Professional Qualifications required - PMP, Prince 2, IT Certifications and Equivalent will be an added advantage
• A minimum of seven (7) years relevant experience with 3 years of experience in the Banking industry or related industries will be an added advantage.
• Must be conversant with the use of Software development life cycle (SDLC), Microsoft project server online.
• Knowledge and experience of regulatory policies and guidelines.

• Creates, develops and modifies core computer programs by converting project requirements into codes.

• Translating functional requirements into technical requirement and design in tandem with business requirements.
• Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
• Responsible for developing and analyzing application.
• Confirms program operation by conducting tests; modifying program sequence and/or codes
• Coding new systems working from applications designs and specifications and utilizing standard procedures and techniques
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
• Reviews, analyses, and modifies programming systems including encoding, testing, debugging and installing to support the Bank’s business applications
• Perform other duties as assigned by the Head of IT DEVOPs.

• Minimum education level – Good technology related university degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering or Numeric Science.
• Minimum of 4 years’ experience in related role.

• Windows Scripting e.g. VB Script, and Software development Tools e.g. C++, HTML, ASP and JavaScript
• Systems Development Life Cycle and Programming Languages
• Software Algorithm Design
• Application/ Systems design and Interface design
• Visual FoxPro & Microsoft SQL Server, Oracle or other RDBS
• Web Programming and Object-Oriented Design (OOD)Skills
• Web technologies, languages, methodologies and design patterns.
• Software Debugging, design, development fundamentals, documentation and testing

• [email protected] for  IT Business Support Officer , Social Media Specialist and IT Project Manager Positions
• [email protected] for Head IT For Business Position