Recent Job at Sproxil Nigeria for a Service Delivery Associate

Sproxil uses mobile technology to combat counterfeiting and increase brand equity with innovative, consumer-focused product protection and targeted marketing solutions. Its award-winning Sproxil Defender™ technology drives revenue and engages consumers at point of sale through brand assurance, fraud protection, and loyalty rewards. Sproxil Defender™ is touted as the most-widely used solution of its kind, deployed by several large companies across ten industries and protecting millions of consumers around the world. We are recruiting to fill the position below:   Job Title: Service Delivery Associate Location: Yaba, Lagos Overview

• The ideal candidate will be a strong support to the Service Delivery department in managing loyalty campaigns, ongoing service delivery and service troubleshooting.
• He will gain much experience working with global colleagues, have the opportunity to contribute to the enhancement of Service processes by identifying and evaluating opportunities for improvement.
• In addition, he will also be opportuned to contribute to the overall service delivery, in determining how services are implemented and in innovations that impact lives.

• Manage all IT related requests in Sproxil Nigeria;
• Proactively monitor service challenges with a view to ensuring delivery of quality service;
• Enhance Sproxil’s service processes by identifying and evaluating opportunities for improvement;
• Understand clients’ requirements and address clients’ needs promptly;
• Ensure positive clients satisfaction and maintain relationships with clients;
• Process, track and ensure timely delivery of client orders in line with documented Service Level Agreements;
• Develop and maintain inventory and stock control system for labels in store;
• Report on stock movement periodically;
• Ensure timely delivery of labels by continuous follow-ups with  Sproxil’s suppliers;
• Manage documentations related to clients orders and deliveries;
• Deal with clients’ inquiries and requests at all levels;
• Proactively address issues escalated from clients and see through to resolution;
• Support the development and implementation of systems and procedures to improve  service delivery;
• Provide support to sales team, understand and attend to their requests;
• Provide customer service; manage relationships with the call centre and other service providers.
• This position will be based in Lagos Nigeria but the desired candidate will be expected to collaborate with other Sproxil team members outside Nigeria. The candidate would have a flexible work schedule in order to accommodate the global team.

• A degree in IT or Customer Service related discipline.
• A minimum of three (3) years experience in IT or Service Delivery related and client-facing role;
• Knowledge of telecom and mobile landscape in Nigeria will be an added advantage.

• Excellent organizational, communication and interpersonal skills;
• Proficiency in MS office suite;
• Focused, analytical and results driven;
• A team player with a positive attitude;
• Outstanding follow up, organization and time management skills;
• Great data capturing, processing and reporting skills;
• Ability to multi-task, pay attention to details and meet deadlines;
• Excellent vendor management skills.
• Sproxil is an equal opportunity employer.