Current Jobs at Zeina Suites

Zeina Suites-The hotel is recruiting in Lekki Phase One, Lagos and Maitama, Abuja for the roles below. Salary packages are competitive, negotiable and in line with industry standards.     Job Title: Hotel General Manager (2 Slots) Locations: Lekki Phase 1, Lagos & Maitama, Abuja. Job Description (HM08)

• Driving the business of the organisation
• Developing and implementing marketing strategies for growing the business
• Ensuring customer satisfaction at all times
• Ensuring proper accountability of all hotel revenues and expenditures
• Resolving customer issues in line with hotel policies and Industry standards
• Establishing and maintaining communication channels with customers to ensure customer retention
• Motivating staff for exceptional productivity and customer satisfaction
• Maintaining statutory and regulatory interface to ensure compliance
• Maintaining the right ambience for optimal performance

• Possession of Higher National Diploma/Degree and at-least 5 years work experience in a hotel setting. Further qualification in hospitality management is an added advantage
• Computer Literacy
• Self-motivating
• Good crisis management skills
• Knowledge of local environment and Industry dynamics is key
• Excellent communication skills

• Receiving guests to the hotel as the first point of contact.
• Attending to guests professionally to address all enquiries
• Receiving and maintaining guest reservations
• Building good relationship and rapport with guests for customer satisfaction
• Keeping clear and comprehensive records of guest room bookings and all billings for proper accountability
• Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times
• Attending to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly
• Reporting customer service issues promptly to the Manager to avoid service failures
• Other duties as assigned by hotel manager/management

• Possession of at least Ordinary National Diploma with minimum of 2 years experience in a similar job
• Excellent customer service skills
• Good interpersonal skills
• Excellent communication skills
• Must be smart looking and orderly at all times
• Ability to remain polite and calm at all times including when under intense work pressure

• Responsible for the hotel Bar reporting to the Manager.
• Mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar following standard recipes and procedures
• Maintaining the right ambience at all times to ensure guest comfort and satisfaction
• Ensuring that all bar stocks and sales are properly accounted
• Working in collaboration with other bar/hotel staff to achieve synergy in customer service delivery

• Possession of at least Ordinary National Diploma with minimum of 1 year post qualification experience in a similar job or 2 years experience in a similar job.
• Knowledge of alcoholic and non-alcoholic beverages
• Experience serving drinks in bars and hotels
• Exhibit excellent customer service skills.
• Good interpersonal skills.
• Must be smart and orderly at all times.
• Good crisis management skills.
• Ability to remain calm under intense customer pressure

• Cooking/preparing the provided menu of the Hotel
• Inspecting supplies, equipment, and work areas for cleanliness and functionality
• Planning menus and ensuring uniform serving sizes and quality of meals
• Developing recipes and determining how to present the food
• Ordering and maintaining inventory of food and supplies
• Monitoring sanitation practices and follow kitchen safety standards
• Sanitizing food preparation and serving areas
• Preparing, arranging and serving food to waiters for distribution
• Placing orders for food supplies when available food is getting low
• Getting customers’ orders and preparing food according to menu standards
• Any other job that may be assigned to you by the Manager from time to time

• Minimum of 2-5 years experience in a similar job
• Knowledge of industry standards and practices in food preparation
• Knowledge of local and international dishes and flavours to cater for different segments of the market
• Passion for cooking
• Proficiency in the use of kitchen equipment
• Ability to work with little or no supervision
• Ability to integrate into a team