Hotel General Manager Job in a Reputable Small Boutique Hotel /Guesthouse

ProDiverse Nigeria Limited - Our client is a highly exclusive reputable small boutique hotel /Guest house located in Abuja, is currently seeking to recruit suitably qualified candidates to fill the position below:     Job Title: Hotel General Manager Location: Abuja Job Description

• We are looking for an experienced Hotel Manager to oversee the daily operations of the hotel as well as provide strategic direction.
• You will plan and supervise the activities of a small workforce to ensure the smooth and profitable running of business.
• It is important for the hotel manager to be involved in all aspects of the hotel operations.
• You will be just as responsible for dealing with complaints as for strategizing and preparing reports.
• You will be a key person of reference for employees and clients as well as external vendors.
• The hotel manager must be able to guide the employees to work as a well-functioning team.
• Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
• The goal is to enhance customer retention and provide excellence in customer care and expand our clientele by strengthening the hotel’s reputation

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives,
• Plan activities and allocate responsibilities to achieve the most efficient operating model;
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits;
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services;
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) ;
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc. Inspect facilities regularly and enforce strict compliance with health and safety standards

• Proven experience of a minimum of 3 years as Hotel Manager or relevant role ,
• Fluency in English with highly developed communication skills ;
• Knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office;
• Knowledge of hotel management software (PMS) is an advantage Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail

• Degree in Business Administration, Hotel/Hospitality Management or relevant field.