Jobs in a 4-Star Hospitality Service Company

Teclab Management Services Limited - Our client, a 4-Star Hospitality Service Provider, requires the services of suitably qualified candidates for the position below:     Job Title: Night Duty Manager Location: Lagos Job Description

• To ensure the accuracy of accounting records and completing a number of administrative functions to facilitate the growth of the organization and its activities.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Accurately posting room fees, related taxes and other paid services, including restaurant, Internet and resort fees, to each guest's account daily.
• Perform night audit of hotel and outlet for revenue as per existing procedures.
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
• Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.
• Verify all account entries and balances, consolidate credit-card charges and submit for payment.
• Addressing discrepancies and have the authority to apply discounts to settle a guest's account.
• Monitor audit journals and reports from front office computer system and point of service.

• First Degree in Hotel Management, Accounting or its Equivalent.

• Effective Management skills
• Oral and written communications
• Report generation
• Microsoft Office and Accounting Software
• Data analysis
• Batch processing, Billing, Mathematical aptitude
• Organized, Resourceful, Self-starter, Multi-tasker
• Accuracy

• Must be Friendly, honest, transparent and diligent in all dealings.

• To ensure proper management of the reception area, receive visitors, coordinate all front desk activities and provide professional and friendly service to customers.

• Trains, cross -trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

• First Degree in Hotel Management and relevant certifications will be an added advantage.
• Minimum of 5 years experience.

• Effective Management skills
• Quality Assurance and Time Management
• Good Administrative abilities
• Good Leadership skills
• Attention to details.
• Oral and written communications
• Ability make prompt Decisions

• Must be Friendly, honest, transparent and diligent in all dealings.

• To ensure the accuracy of accounting records and completing a number of administrative functions to facilitate the growth of the organization and its activities.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Accurately posting room fees, related taxes and other paid services, including restaurant, Internet and resort fees, to each guest's account daily.
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations
• Run EOD computer functions so they are complete by the end of the shift
• Prepare guest bills for next-day checkouts and process reservation cards
• Balance cash drawers and record receipts
• Facilitate the deposit of guests’ valuables in hotel safe
• Perform night audit of hotel and outlet for revenue as per existing procedures.
• Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
• Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.
• Verify all account entries and balances, consolidate credit-card charges and submit for payment.
• Addressing discrepancies and have the authority to apply discounts to settle a guest's account.
• Making sure the front desk has adequate supplies, responsible for its cash drawer and oversight of safe deposit access.
• Audit and balance reports from the day shifts
• Schedule guest wake-up calls and reservations for the following day
• Monitor audit journals and reports from front office computer system and point of service.

• First Degree in Hotel Management, Accounting or its Equivalent. First Degree in Hotel Management, Accounting and relevant certifications will be an added advantage.
• Minimum of 5 years Experience, must have 2-3 years in a similar role.

• Effective Management skills
• Oral and written communications
• Report generation
• Data analysis
• Batch processing, Billing, Mathematical aptitude
• Organized, Resourceful, Self-starter, Multi-tasker
• Accuracy
• Microsoft Office and Accounting Software

• Supervises all housekeeping activities ensuring that assignments are planned, discharged and executed, controlling the budget of the department and ensuring the general maintenance of the hotel.

• Oversee cleaning professionals in the facilities
• Creating work schedule and ensuring cleaning is done in an effective and timely fashion
• Handles customer services and complains as well
• Ordering of cleaning items
• Inform workers about procedures and policies and ensure they adhere to it
• Supervises housekeeping employees and take disciplinary actions
• Organize inventories with account and general store for linen, uniform and fixed assets
• Assist procurement department in selecting supplies for items related to house keeping
• Daily inspection of public areas and employees locker rooms
• Coordinating the preventive maintenance schedule of rooms and public area with the maintenance department.
• Attending to guest requests
• Schedule and Evaluate team performance and provide points of improvements
• Ability to drive change and look for operational efficiency
• Conducting quality inspections and ensuring proper knowledge of emergency team members

• First Degree in Hotel Management or equivalent

• Academic and Professional: First Degree in Hotel Management and Voluntary Certification will be an added advantage.
• Minimum of 5 years experience with at least 2-3 years in a similar positions.

• Strong Leadership abilities
• Organizational skills
• Strong operational and technical knowledge
• Effective administration
• Quality assurance
• Stress management and team motivational skills
• Good Communication skills
• Effective training skills
• Expert leader and team player
• Good Decision making abilities
• Ability to take initiatives.