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Teclab Management Services Limited - Our Client, a Hospitality Service Provider, with a 90 bedroom large International hotel of 4 standards in Lagos, requires the services of a qualified candidate to fill the position below:     Job Title: Hotel Operations Manager Location: Lagos Job Summary

• To oversee the day-to-day operations, supervise the work of staff members while interacting with customers to ensure satisfaction.
• Candidate should have an excellent level of commercial awareness, which can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
• The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all departments for SOP implementation.
• Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development

• A Bachelor's Degree in Hotel, Business or Hospitality Management an MBA will be an added advantage.

• Minimum of 5 Years in the Hospitality Industry in the capacity of the role advertised.

• Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.

• Set objectives and targets for beverage unit/bar
• Determine staff needs and recruit staff
• Performance manage staff
• Assess development needs and train and coach staff
• Delegate duties and tasks to staff to meet objectives and maximize resources
• Set and monitor quality and service standards for staff
• Direct and manage staff members to meet standards and objectives
• Ensure staff operate within company policies
• Organize and adjust staff rotas and schedules in accordance with available resources and labor regulations
• Oversee the preparation and presentation of beverages to meet set standards
• Resolve customer complaints promptly
• Monitor cleanliness and hygiene of bar area
• Promote and practice compliance with fire, health, safety and hygiene standards and regulations
• Oversee accurate cash-up procedures and ensure necessary paperwork is complete
• Ensure adherence to cash management procedures
• Ensure adherence to stock control procedures
• Monitor and order supplies
• Liaise with suppliers and sales representatives
• Confirm that procurement of supplies is on the best possible terms
• Make certain all deliveries are checked in correctly and documentation is correct
• Check stock is correctly rotated and stored to reduce wastage
• Oversee the bar display to maximize functionality and attractiveness
• Set, monitor and control budget for the beverage unit/bar
• Plan and implement cost control measures
• Plan and implement systems to maximize sales and revenue
• Organize promotional activities
• Implement improvements for products and service
• Maintain regular communication with staff and management through meetings and discussions
• Stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing

• A HND or Bachelor's Degree in Sciences / Arts or any related field.

• Experience in the management of a bar or beverage service operation
• Complete working knowledge of alcoholic and non-alcoholic beverages
• Knowledge of business management principles and practices
• Knowledge of basic accounting procedures
• Knowledge of cost control procedures
• Knowledge of administrative procedures

• Judgment
• Decision-making
• Problem-solving
• Organizing and planning
• Resource allocation and management
• Delegation
• Communication
• Attention to detail
• Coaching
• Stress tolerance
• Team member

• Minimum of 6 Years in the Hospitality Industry and in the capacity of the role advertised.

• Very attractive and commensurate with experience.