Order Processing / Warehouse Supervisor Job in an Apparel and Accessories Fashion Retailer Company

Recruut - Our client is an apparel and accessories fashion retailer and has over years grown into one of the biggest fast fashion retailers in Nigeria. Focusing on top quality and affordable prices for female fashion items and has equally amassed a huge community of ardent buyers for its unique service offering. They are recruiting to fill the position below:     Job Title: Order Processing / Warehouse Supervisor Location: Lagos Job Type: Full-time Job Description

• S/he is responsible for performing general warehousing duties in support of the retail store.
• Also responsible for the stock replenishment of the retail store.
• These duties include loading, unloading, order fulfillment, verifying/documenting receipts and shipments, inspecting orders, stocking, store replenishment, forklift operation, inventory control and reconciliation.
• Under limited supervision, S/he supervises the activities of the Order Processing Dept to include training, supervising, and problem solving to insure efficient flow of orders through the Order Processing Department.
• Helps the department meets customer lead time requirements and ensures the accuracy of the orders.

• Directs and coordinates the activities of the department to effectively process items schedules into accurate and easily understood production orders.
• Provides training, direction and guidance to department personnel.
• Ensures proper documentation of all departmental activities, conversations, etc. with customers, suppliers
• Develops and implements policies and procedures that will enhance the effectiveness and efficiency of the department.
• Provides support to Order Processing in event of customer problems or issues requiring a higher level of intervention.
• Assist in the resolution of Customer complaints as needed. Develops documentation and provides support when required to resolve complaints.
• Tracks and coordinates department activity and ensure that staffing and scheduling efficiently accomplish departmental goals in a cost effective manner.
• Helping to co-ordinate everything, from initial storage to shop dispatches and managing both people and the overall process, the ideal candidate must be an organizing machine

• Overseeing the receipt and storage of incoming items
• Processing orders and planning the dispatching of products
• Monitoring space and tracking stock levels
• Setting aside storage areas for new stock
• Planning rotas
• Meeting productivity targets
• Maintaining computerized admin (in spreadsheet form)
• Maintaining automated storage and retrieval systems
• Ensuring security arrangements are in place
• Scheduling equipment maintenance and replacing when required
• Ensuring items are stocked correctly and safely

• University degree or equivalent
• Experience leading a team in a retail warehouse environment preferred
• Experience with back of house retail operations with knowledge of proper handling of clothing or fashion items preferred
• Quick assimilation of surrounding. The ideal candidate must be able to understand how to utilize and make best use of the warehouse floor and storage units.