Bradfield Consulting Limited – Our client, is recruiting suitably qualified candidates to fill the position below:
Job Title: Technical Resource Officer – Africa
- Receives and processes the most complex customer orders, inquiries and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
- Repairing motors and controls.
- Customer site support.
- Customer phone support.
- Onsite technical support for all customers.
- Administration work in terms of technical database (repairing motors).
- Assist and coordinate the training that takes place on all the products of the Company in CAF market including new employees.
- Pro-actively maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.
- Researches and obtains resolution of a variety of customer complaints and issues.
- Serves as link between customers and sales staff to assure responsiveness.
- Tracks order activity, and alerts appropriate staff of any potential delivery problems.
- Electrical Electronics or Mechanical Engineering background.
- Excellent communication and interpersonal skills.
- Technical certifications will be an added advantage i.e CCNA, ITIL Vs 3.
- Fluency in English and French is a compulsory requirement.
- Minimum of 2 to 3 years working experience in similar Industry.
- Strong and sound technical background.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 25th October, 2017.