Bemil Nigeria Limited Graduate recruitment, 3rd November 2017

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978. BNL has been servicing the critical service needs of sectors where security and safety concerns are paramount. We provide client-specific solutions and strive to grow our business with clients; creating value through long term partnerships, synergies and continuous improvement in service delivery. We are recruiting to fill the positions below:   Job Title: Customer Service / Credit Control Executive Location: Lagos Responsibilities

• Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
• Checking customer's credit situation.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
• Assist in the setting up of the credit control system and ensures that debts are paid in a timely manner.
• Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company's policies.
• Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
• Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.
• Deals directly with customers either by telephone, electronically or face to face.
• Ensures prompt response to all customer inquiries.
• Handles and resolves customers’ complaints in a timely manner.
• Keeps records of customers’ interactions and transactions.
• Records details of inquiries, comments, complaints and records details of actions taken.
• Maintains a comprehensive customer data base.
• Ensures that all required customer meetings are scheduled, attended and documented.
• Analyses and documents loss of clients.
• Assesses guards’ uniforms/appearance during visits and issues reports.
• Carries out regular Customer Satisfaction Survey.

• Ensures proper documentation of guards’ records.
• Issues Identity Cards to guards
• Coordinates the processing of all types of leave.
• Performs attendance entry, benefits, deductions, calculations and maintenance for guards.
• Implementation of all company Policies and Procedures
• Ensures strict compliance with the Company's Policies & Procedures.
• Other duties as required in line with your skills, experience and role

• Candidates should possess relevant qualifications.

• Maintain and increase the sales of the Company.
• Responsible for establishing, maintaining and expanding company's customer base.
• Keeps up to date with products, services and competitors.
• Ensures that upon completion of each sales, liaise with relevant operational Management team to ensure that service requirement are delivered.
• Demonstrating products/services to existing/potential customer and assists them in selecting those best suited to their needs.
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the company.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Identifies advantages and compares company's products/services.
• Ensures strict compliance with the Company's Policies & Procedures.
• Other duties as required in line with your skills, experience and role.

• Ensures proper use, maintenance, accountability, and care of all company equipment issued to their assigned locations.
• Ensures high standards of guarding service are maintained in their assigned locations.
• Writes reports of inspection findings.
• Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences in their assigned locations.
• Ensures that Post Orders are pasted on the wall of the Gate House of their assigned locations.
• Timely filing of short postings in their assigned locations.
• Ensures proper Guards turnout (that they are smart, neat, ID Card Visible & Adhering to dress code) in their locations.
• Monitors the activities in his/her assigned locations.
• Ensures strict compliance with the Company's Policies & Procedures.
• Should be able to ride a bike effectively.
• Other duties as required in line with your skills, experience and role.