Current Vacancies in a Telecoms Company in Lagos

Flexedge Limited - Our client, a telecoms company that delivers customized innovative mobile applications and it solutions, seeks to fill the vacant positions below:   Job Title: Male Technical Support Officer - VAS Location: Lagos Job Summary The Technical Support Officer is to deliver service and support to end-users, Interact with customers to provide and process information in response to queries, carryout installation, upgrades and configurations on all Company products and services and to accomplish information systems and organization mission by performing the following duties:

• To interface with Customer service operatives and technical staff on VAS related issues and provide quality customer technical support (remote and on- site).(24/7)
• To install, upgrade and configure company products/services on Mobile Network Operator sites and work/Interface with deployment teams and third parties.
• To coordinate integration activities of VAS solutions with the backend team and third party partners and interface with MNOs in making necessary implementation and resolving faults.
• To prepare Mobile Network Operators and VAS integration documents.
• To ensure and control quality Deployment and integration of new Nodes
• To perform daily/routine checks on VAS platforms and Initiate preventive and corrective action to systems support.
• To monitor and carry out acceptance testing of new features or design, software & hardware upgrades/enhancement activities.
• To carry out UATs (User Acceptance Tests) of VAS products from CPs (Content Providers)
• To provide dynamic and workable solutions to support Technical Department requests.
• To work closely with Content team and ensure content are uploaded properly.
• To liaise with Mobile Network Operators and third party content providers to resolve technical/customer related problems, escalate technical issues/problem to appropriate units and follow up to ensure timely and proper resolution.
• To liaise with development team, product managers and account managers, to implement new services and provide technical support for escalated issues.
• To perform any other duties as may be assigned from time to time.

• Up-to-date technical knowledge, In depth understanding of software and equipment in use, Good interpersonal and customer care skills, Good accurate records keeping, Logical thinker, Good analytical and problem solving skills.

• The French Content Developer/Editor is to effectively write, gather, organize, edit and translate information to create French Content for timely publication, which may include graphics, pictures, recordings, movies or other media asset by performing the following duties:
• To independently write and edit various contents/materials and other collateral pieces in French.
• To develop creative strategies that are forward-thinking and in-line with current media/social trends amongst the French speaking communities.
• To gather information through research, statistical reports and write clear, persuasive, educating, interesting and easy to read French content
• To check content for accuracy and ensure that it complies with copyright and privacy regulations.
• To work with content providers, other content developers, relationship managers and account managers to determine the best way to present information and go about promotion.
• To ensure prompt content acquisition and delivery from content providers and liaise with Account managers on new services and testing.
• To ensure swift resolution to queries regarding content.
• To ensure that the Team Lead gets a report of all outgoing content daily/weekly.
• To perform any other duties as may be assigned from time to time

• Excellent Microsoft skills, excellent verbal and written communication skills, Good analytical skills, Ability to provide creative ideas, French proficiency, good time management skills.