Jobs

Entry Level Engineer Inshop Technical Support Needed at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. We are recruiting to fill the position below: Job Title: Engineer Inshop Technical Support Location: Lagos Major Deliverable

First line contact, providing technical assistance to all walk-in customer at Shops
Document help desk tickets/resolutions, and maintain defective device inventory list for shop
Assist in after sales device setup, installation, and configuration processes for new subscribers
Create a positive customer experience
Assist / guide customers to handle different hardware and software application as required
Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
Liaise with device & terminals unit, for all hardware errors & related replacement cases
Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Function/Domain Customer Service / Technical Support Group:

Reporting to Direct - Supervisor
Technical Support Group; Functional, HOD

Qualifications

HND / Graduate / Post Graduate in Electrical/Electronics/ Computer/Communication/Info Tech
Desired Experience 1 to 3 years in similar profile.

Essential Attributes:

Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

Desired Attributes:

Relevant Industry Experience, been on the front desk handling customers and team

How to Apply Interested and qualified candidates should send their CV's and Cover Letters indicating current and expected salary to: [email protected] Application Deadline 20th November, 2017.

Lagos State

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