Latest Jobs at Riddle Technologies Limited

Riddle Technologies Limited - Approach to business is to strive to make technology an asset for your business, to be a partner of choice to your organization. To be a leading provider of technology in our area of business, by studying our client’s request, we advise, enhance and deliver the best of our services. Riddle places so such emphasis on the company’s values of Integrity, Efficiency and Fairness. Adherence to stringent ethical standards, make Riddle capable of optimally satisfying the needs of its clients. We are recruiting to fill the positions below:       Job Title: General Manager Location: Lagos Responsibilities Specific Responsibilities of the job:

• Develops strategic plans by studying business and financial opportunities; presenting assumptions and making recommendations to management.
• Accomplishes business objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
• Plan & review marketing activities, results and expectations with employees on regular basis.
• Responsible for preparing financial report for effective management & clearly showing operational effectiveness by his efforts.
• Supports management in formulating policies and projects and making policies recommendations.
• Responsible for identifying new business opportunities to deepen revenue base.
• Able to cross sell the company’s various products.
• CRM- Customer Relationship Management

• B.Sc/HND in any relevant discipline.
• A Master's Degree will be an added advantage.

• Identifies the Knowledge, Skills & Attitudes required for success on the job.
• Knowledge
• Strong Business Understanding
• Strong competitor understanding & Analysis
• Strong understanding of the various operating environment

• Supervisory Skills
• Report Writing
• Performance Management
• Coaching
• Counseling skills
• Excellent Interpersonal skills
• Strong communication skills, performance & proficiency management, staffing management, time management, coordination, training, financial planning and strategy management,
• Efficient in standards development and sound in decision making and strategic management.
• Good mathematical skills & know how to apply it to interpret financial information & budgets preparation.
• Microsoft Office Suite
• Ability to read, understand & interpret different documents of business records and statistical reports of company. Attitude
• Proactive
• Commitment to excellence
• Attention to details
• Doggedness
• Optimism
• Honesty
• Dependability.

• Work on multiple projects at the same time and ensure projects are completed on time.
• Design, build and support web application.
• Interface with clients to understand their needs and translate this to the design and implementation of the application.
• Produce intuitive and appealing UI.
• Should possess the ability to develop logic, write codes, test, debug, document and install software in accordance with industry best practices and specific internal procedures and standards.

• Degree in Computer Science or any relevant field will be an added advantage.
• Skilled in breaking down features into requirements, giving time estimates, and writing test procedures.
• Must be self-motivated, independent, proactive and an effective team player.
• PHP and MySQL.
• Laravel.
• GIT & BitBucket.
• HTML, HTML5, & CSS3.
• JQuery, Ajax, Javascript, AngularJS, Node.js.

• Manage logistics operations including all logistics assets in order to ensure timely and cost-effective delivery.
• Co-ordinate and provide logistics support to ongoing operations.
• Develop logistical plans for current operations and logistics contingency plans.
• Develop and execute tools and methodologies to enable effective implementation of logistic plans.
• Ensure all supervised staff members are trained as well as cross-trained adequately.
• Identify, mobilize resources, implement and report on special logistics operations.
• Ensure that accurate and complete accounting, reporting and internal control systems are functioning and that all relevant records are maintained.
• Ensure adequate logistics preparedness through contingency planning and continuous logistics preparedness reviews.
• Supervise staff as required.
• Perform other related duties as assigned.
• Identify added logistic training requirements to attain high working standards.
• Coordinate logistics activities related to procurement, funding, substantive units and humanitarian affairs.
• Guide and oversee performance of new and junior logistics officers.

• B.Sc/HND in Business Administration, Engineering or related fields.
• A minimum of two years working experience in a transport/logistics operation and management
• Additional Information
• Other Requirement
• Good communication skills
• Ability to work well under pressure
• Good interpersonal skills
• Excellent team player and leader

• Acting as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.
• He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Place or cancel orders
• Answer questions about terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction.
• Log all queries properly and escalate possible complaints to the concerned teams using effective tools
• Take all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies

• A Bachelor's Degree/HND in Marketing, Humanities or any other related Social Science field.
• Ability to manage time and stress and time manage
• Technical support expertise to handle customer complaints which requires prior computer handling skills
• Interested candidates must also possess sales experienced with IT knowledge to sell our highly intelligent assets tracking products and services
• Excellent communication, presentation & negotiation skills
• Multi-task, maintain a high standard of service and quality
• A minimum of 2 years work experience in a similar position
• Must be based in Lagos