Front Desk Officer in a Reputable Primary and Secondary School

A well known Primary and Secondary school in Trans-Ekulu, Enugu, is looking for candidates to carry out the role below:     Job Title: Front Desk Officer Location: Trans-Ekulu, Enugu Job Description

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of its main entrance.
• The goal is to make guests and visitors feel comfortable and valued while on the school's premises.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• The selected candidate will be the “face” of the school for all visitors and will be responsible for the first impression the school makes.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules etc.)

• HND, BA or B.Sc with at least one year experience.

• Proven experience as front desk representative, agent or relevant position
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Familiarity with office machines (e.g Photocopier, printer etc.)
• Knowledge of office management and basic book keeping
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation