Front Office Agent at Fahrenheit Hospitality Limited

Fahrenheit Hospitality Limited (FHL) is a Fresh Innovative Hospitality Solutions Company that focuses on TURN KEY Hospitality Project Management providing solutions and services for the hospitality industry.

We are recruiting to fill the vacant position below:

 

 

Job Title: Front Office Agent
Location
: Lagos
Reports to: Front office manager
Position Summary

  • Represents the hotel to the guest throughout all stages of the guest’s stay.
  • Verifies the guest’s method of payment and follows established credit-checking procedures.
  • Determinate’s a guest’s reservation status and identifies how long the guest will stay.
  • Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Duties and Responsibilities

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • File room keys ( only for manual room key hotels)
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s , Foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures.Courier Mail Register
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
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Requirements
Education:

  • Minimum of OND certification.
  • Must speak, read. Write, and understand the primary language used in the workplace.
  • Must be able to speak and understand the primary language used by the guests who visits the hotel.

Experience:

  • Previous hotel-related experience desired.
  • Must have worked with opera front office software.

 

 

How To Apply
Interested and qualified candidates should send their CV’s to: hr@fahrenheithospitality.com with subject of the mail as the position applied for.

 

 

Application Deadline  16th December, 2017.

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