Jobs

Graduate recruitment at Kranite Nigeria Limited


Kranite Nigeria Limited commits itself to becoming an international company and a major supplier and designer architectural hardwares in Nigeria. The company is best sourced for wide range of activities related to Stainless Steel Railings; Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings. We are recruiting to fill the vacant positions below:     Job Title: Customer Care Representative Location: Lagos Job Description

  • Answering product and service questions
  • Suggesting information about other products and services.
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
  • Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
Job Functions
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media
Requirements
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High School Diploma or equivalent; college degree preferred
Skills & proficiencies:
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills
    Job Title: Executive Project Manager Location: Lagos Job Description
  • Ensure project officers prepare project schedule with key milestones that will be used to measure the progress of the project
  • Collaborate with relevant stakeholders, user department and architects to enable successful delivery of projects
  • Take lead role in all implementation related activity/task
  • Conduct research to identify and drive continuous improvement initiatives for the team
  • Ensure project officers upload project documents on server to enable knowledge sharing
  • Ensure sharing of lessons learnt among team/department to effectively help improve work quality of future projects
  • Create a fair and efficient performance management system to review team performance especially at the end of major projects
  • Drive capacity development and training for team members
  • Lead implementation meetings
Qualifications
  • First degree preferable in Engineering, Building/construction related discipline
  • Proven evidence of handling complex projects and delivering same projects on schedule
  • Minimum of 2 years of direct project management experience in Building Construction Industry. Management consultants who have worked in any of the big 4 consulting firms and have handled complex projects will also be considered.
  Job Title: Computer Analyst Location: Lagos Job Description
  • Consult with managers to determine the role of the IT system in an organization
  • Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness
  • Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile
  • Devise ways to add new functionality to existing computer systems
  • Design and develop new systems by choosing and configuring hardware and software
  • Oversee the installation and configuration of new systems to customize them for the organization
  • Conduct testing to ensure that the systems work as expected
  • Train the system’s end users and write instruction manuals
Skills
  • Analytical skills: Analysts must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project.
  • Communication skills: Analysts work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand.
  • Creativity: Because analysts are tasked with finding innovative solutions to computer problems, an ability to “think outside the box” is important.
    Job Title: Database Administrator Location: Lagos Job Description
  • Database Administrators (DBAs) are responsible for the evaluation of database software purchases and supervise the modification of any existing database software.
  • They are responsible for maintaining the integrity and performance of company databases and guarantee that data is stored securely and optimally.
  • Through control access, DBAs ensure the security of company data. Their skills and technical expertise are desirable to many organizations, with the highest demand being in data-intensive organizations like insurance, finance, and content providers.
Requirements, Education and Training
  • A Bachelor's degree in Information Technology or Computer Science, along with advanced Education and Certifications are required to work as a database administrator.
  • Many employers require three to five years of database experience, in addition to educational requirement.
  • Obtaining a certification specializing in various database management systems is also helpful.
Skills: Here's a list of database administrator skills for employment:
  • Advise Management on Long-Term Capacity Plans and Growth
  • Assign Passwords and Maintain Database Access
  • Analyze and Recommend Database Improvements
  • Analyze Impact of Database Changes to the Business
  • Audit Database Access and Requests
  • Backup and Restore Data
  • Communicate Requirements to System Administrator
  • Comfortable Working With Production Servers
  • Configure Database Software
  • Continually Review Processes for Improvement
  • Debug Database Issues on Live Data
  • Deploy System Updates
  • Design and Build Database Management System
  • Develop and Test Methods to Synchronize Data
  • Develop and Secure Network Structures
  • Ensure Data is Secure
  • Ensure Databases Run Efficiently
  • Ensure Platform Availability
  • Extract Live Data
  • Guarantee Database Setup Meets Industry Requirements
  • Identify User Needs to Create and Administer Databases
  • Implement Backup and Recovery Plan
  • Install Database Software
  • Install Updates
  • Maintain Database
  • Merge Databases
  • Mine Data
  • Modify Databases to Specific User Requirements
  • Monitor Available Disk Space
  • Oversee Development of New Databases
  • Optimize Queries on Live Data
  • Plan Disk Storage Requirements
  • Proactively Tune Database in Production
  • Prevent Data Loss
  • Quickly Assess a Situation and Develop/Implement a Solution
  • Recover Lost Data
  • Repair Program Bugs
  • Research Emerging Technology
  • Review Existing Solutions
  • Set Security Permissions for Database
  • Setup Safety Measures to Recover Data
  • Solid Project Management Capabilities
  • Solid Understanding of Company’s Data Needs
  • Strong Technical and Interpersonal Communication
  • Test Database to Ensure Everything Operates Efficiently Without Error
  • Test Recovery Plans
  • Thorough Knowledge of SQL
  • Troubleshoot Database Errors
  • Understanding of Popular Database Management Software (SQL and MySQL)
  • Update Database Permissions
  • Work Closely with Development Teams with Regards to Database Updates and Design
      Job Title: Sales Executive Location: Lagos Job Description
  • Organising sales visits
  • Demonstrating and presenting products
  • Establishing new business
  • Maintaining accurate records
  • Attending trade exhibitions, conferences and meetings
  • Reviewing sales performance
  • Negotiating contracts and packages
  • Aiming to achieve monthly or annual targets.
Requirements and Skills
  • OND/HND/BSc/MBA qualification
  • Maturity
  • Confidence
  • Perseverance
  • Patience
  • Excellent interpersonal skills
  • Commercial awareness
  • IT skills
  • Numerical skills
      Job Title: Quality Assurance Manager Location: Lagos Duties and Responsibilities
  • Draft quality assurance policies and procedures.
  • Interpret and implement quality assurance standards.
  • Evaluate adequacy of quality assurance standards.
  • Revise sampling procedures and directions for recording and reporting quality data.
  • Review the implementation and efficiency of quality and inspection systems.
  • Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
  • Document internal audits and other quality assurance activities.
  • Investigate customer complaints and non-conformance issues.
  • Collect and compile statistical quality data.
  • Analyze data to identify areas for improvement in the quality system.
  • Develop, recommend and monitor corrective and preventive actions.
  • Prepare reports to communicate outcomes of quality activities..
  • Identify training needs and organize training interventions to meet quality standards.
  • Coordinate and support on-site audits conducted by external providers.
  • Evaluate audit findings and implement appropriate corrective actions.
  • Monitor risk management activities.
  • Responsible for document management systems.
  • Assure ongoing compliance with quality and industry regulatory requirement.
Requirements
  • Bachelor's degree preferred.
  • 3-5 years of experience.
  • Quality inspection, auditing and testing experience.
  • Experience with implementation of corrective action programs.
  • Product or industry-specific experience.
  • Strong computer skills including Microsoft Office and databases.
  • Knowledge of relevant regulatory requirements.
    Job Title: Accountant Location: Lagos Responsibilities
  • Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
  • Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
  • Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
  • Report to management regarding the finances of establishment.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
  • Develop, implement, modify, and document record-keeping and accounting systems, making use of current computer technology.
  • Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems.
  • Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts
Qualifications & Characteristics
  • Bachelor's Degree specializing in Accounting or Finance (with ICAN and/or ACCA qualifications)
  • At least 2-4 years’ relevant experience in accounting/finance with proven records of published financial statements
  • Strong leadership and management skills
  • Proven financial, analytical and problem solving skills
  • Ability to interpret financial reports
  • Strong communication and business application skills
  • Excellent written and verbal skills, relationship-building skills in the investment community
  • Excellent interpersonal skills with the ability to work well in a team
  • Strong and demonstrated passion for social development and impact investment
  • Client facing
  • Fluency in English
  • Compensation and Benefits
  • Salary and benefits are competitive, commensurate with experience.
    Job Title: Chemical Engineer Location: Lagos Responsibilities Your daily activities will be extremely diverse and largely depend on the role and the sector in which you work. In general, tasks include:
  • Working closely with process chemists and control engineers to ensure the process plant is set up to provide maximum output levels and efficient running of the production facility
  • Designing plant and equipment configuration so that they can be readily adapted to suit the product range and the process technologies involved, taking environmental and economic aspects into account
  • Setting up scale-up and scale-down processes including appropriate changes to equipment design and configuration
  • Assessing options for plant expansion or reconfiguration by developing and testing process simulation models
  • Designing, installing and commissioning new production plants, including monitoring developments and troubleshooting
  • Optimising production by analysing processes and compiling de-bottleneck studies
  • Applying new technologies
  • Researching new products from trial through to commercialisation and improving product lines
  • Ensuring that potential safety issues related to the project operator, the environment, the process and the product are considered at all stages.
Examples of work activities in specific sectors include:
  • Undertaking small and intermediate-scale manufacturing and packaging activities in pharmaceutical product development for clinical trial purposes
  • Developing new methods of safe nuclear energy production, including projects such as conceptual design, simulation and construction of test rigs, and detailed design and operations support.
Qualifications
  • You will need to have studied at Masters level, either completing a four-year MEng in Chemical Engineering or a BEng followed by the relevant Masters:
    • Applied Chemistry
    • Biochemical/Process Engineering
    • Biomedical Engineering
    • Chemistry
    • Environmental Engineering
    • Nuclear Engineering
    • Polymer Science/Technology.
  • A HND or foundation degree in the Physical or applied Sciences may be accepted. You will also need to complete further qualifications if you wish to become chartered.
Skills: You will need to show:
  • An understanding of engineering principles and mathematics
  • An aptitude for, and interest in chemistry
  • Project management skills
  • Resource management skills
  • Oral and written communication skills
  • Analytical and problem-solving ability
  • The ability to work as part of a team
  • The capacity to motivate and lead a team
  • Strong IT skills
  • A careful and methodical approach with good attention to detail
  • Commercial and business awareness
  • Creativity and innovation.
    How to Apply Interested and qualified candidates should send their CV's to: [email protected] or [email protected] Note: Be kind enough not to send any application that has noting to do with this ad, only shortlisted candidate will be contacted.   Application Deadline  17th February, 2018.