What is the job description of a Contact Centre Agent? What are the duties and responsibilities of a Contact Centre Agent? What does a Contact Centre Agent do?
Contact Centre Agents handle customer complaints or enquiries via telephone, emails, chats or text messages at Contact Centres.
This Contact Centre Agent job description example includes the list of most important Contact Centre Agent duties and responsibilities as shown below. It can be modified to fit the specific Contact Centre Agent profile you're trying to fill as a recruiter or job seeker.
Contact Centre Agent job description should contain a variety of functions and roles including:
Contact Centre Agent job description should include these common skills and qualifications:
As a hiring manager, recruiting an ideal Contact Centre Agent starts with crafting a good job description. Use this Contact Centre Agent job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.
Job seekers interviewing for the role of a Contact Centre Agent may also reference it in preparation for the interview.
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